**** ********** ******

Saint Paul, MN ***** Phone 612-***-****

E-mail ace3p9@r.postjobfree.com Darren Graddy

Summary Innovative Customer Service Manager who effectively

executes process changes to improve operational

efficiency. Seasoned customer service specialist

with background in providing advice on diverse

customer situations.

Highlights . Skilled multi-tasker .

Exceptional communication skills

. Focused on customer satisfaction . Conflict

resolution techniques

. Client relations specialist .

Meticulous attention to detail

. Marketing savvy .

Consistently dependable

. Service solutions expert .

Inventory control familiarity

. Visual merchandising proficiency

Experience

Store Supervisor, 8/2012

Sears Parts & Service Brooklyn Center, MN

Improved service quality and increased sales by

developing a strong knowledge of company's products

and services. Interviewed, hired and trained new

quality customer service representatives. Addressed

negative customer feedback immediately. Provided a

high level of product and leadership support to

representatives and clients. Effectively

communicated with team members to maintain clearly

defined expectations.

Consultative Sales Associate, 09/2011- 8/2012

Sears Parts & Service Saint Paul, MN

Answered customers' questions and addressed

problems and complaints in person and via phone.

Opened and closed the store, which included

counting cash drawers. Helped customers select

products that best fit their personal needs.

Maintained visually appealing and effective

displays for the entire store. Educated customers

on product and service offerings. Offered

exceptional customer service to differentiate and

promote the company brand.

Consultative Sales Assoc-Base, 06/2007- 09/2011

Sears Lawn & Garden Saint Paul, MN

Described use and operation of merchandise to

customers. Received and processed cash and credit

payments for in-store purchases. Placed special

merchandise orders for customers. Shared product

knowledge with customers while making personal

recommendations. Demonstrated that customers come

first by serving them with a sense of urgency.

Worked as a team member to provide the highest

level of service to customers. Maintained friendly

and professional customer interactions. Informed

customers about sales and promotions in a friendly

and engaging manner.

Sales Associate, 12/2005- 09/2006

Radio Shack Saint Paul, MN

Recommended and helped customers select merchandise

based on their needs. Exchanged returned

merchandise for customers quickly and efficiently.

Computed sales prices, total purchases and

processed payments. Described merchandise and

explain operation of merchandise to customers.

Maintained knowledge of current promotions,

policies regarding payment and exchanges, and

security practices. Explained information about the

quality, value and style of products to Influence

customer buying decisions. Administered all point

of sale opening and closing procedures.

Education 2005 Unidale---Saint Paul, MN

High School Diploma General Education

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