Courtney Holman, NALP

*** ***** ***** **** *******, TN 37013

615-***-**** ace3p0@r.postjobfree.com

Objective

To find rewarding employment in the multihousing industry where my work ethic, training, and loyalty will be

put to use.

Relevant Employment:

Sentinel Real Estate Arbor Hills Apartments – 548 Units October 2012-Present

Assistant Manager

Maintain monthly income in conjunction with the property budget

Process and maintain monthly delinquencies and attorney turnovers

Enforce property rules and regulations via lease violations, 14 day cures, and evictions

Use Yardi to input deposits, leases, renewals, and NSF’s

Supervise four leasing agents in their daily tasks

Maintain property appearance and curb appeal

Perform property manager duties in the manager’s absence

Assist property manager in her daily duties

Walk every move out, assess damages, and process move out statements

Alexander Properties Group Cedar Pointe Apartments – 210 Units May 2007-October 2012

Assistant Manager

Establish lasting relationships with current and future residents

Manage all marketing efforts including but not limited to SEO, Social Media, Outreach, Competitive

Property Referrals, and Business to Business Marketing

Create competitive specials relevant to comps pricing, current occupancy, and lease expiration forecasts

Maintain monthly income in conjunction with the property budget

Maintain delinquency at less than 3% monthly

Enforce property rules and regulations via lease violations, 14 day cures, and evictions

Responsible for all renewals with a goal of no less than 60% each month

Use AMSI to input deposits, leases, renewals, and NSF’s

Supervise leasing agent in his or her daily tasks

Maintain property appearance and curb appeal

Perform property manager duties in the manager’s absence

Creating and implementing marketing plans for sister properties

Training sister property staff on marketing techniques

Finding new marketing venues and techniques for gained visibility for all properties

Accomplishments

Reducing month end delinquency to a property record low

Cutting attorney turnover rate in half

Successfully implemented the use of online marketing, generating our #2 lead source

Implementing several philanthropic community opportunities including multiple drives for Ronald

McDonald House Charities, Second Harvest Food Bank, and the Red Cross

Creating and maintaining e-mail lists of current and previous residents, and prospects

Maintaining a higher overall leasing rate than leasing agent

Creating and promoting Facebook page that has been used as an example in nationwide training by

Brent Williams of Multi Family Insiders

Started Antioch Community Blood Drive as a way convenient way for donors to donate blood as often

as possible

Started the Farmers Market at the Crossings and managed the market in its inaugural year

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