Suzanne Pinneo

Currently Employed and seeking new opportunities.

Penn Yan, NY

ace3mk@r.postjobfree.com - 585-***-****

To secure a long term position utilizing my strong computer skills, problem solving skills, organization, and

customer service.

WORK EXPERIENCE

Sales Coordinator

Casella Waste Systems - Geneva, NY - July 2011 to Present

Responsibilities

Responsibilities include coordinating commercial sales work flow between the Customer Care Center,

Dispatch, Collections and Outside Sales Representatives. Also responsible for managing all sales reporting,

handling commercial inside sales, maintaining contract service agreement files, retention procedures and

providing support and assistance to outside sales representatives and management.

Accomplishments

In this position I have helped organize the office, change certain reporting activities and was a large part of

securing service agreement rates to the positive.

Skills Used

Organizational skills

Excel knowledge

Multi-tasking abilities

Customer Service

Ability to hit weekly measurable

Work well independently

Nutrition Site Assistant

Pro Action of Stueben & Yates County - Penn Yan, NY - October 2010 to December 2010

Where I helped make and pack food for the Home Delivered Meals and any special events held for the

community.

Work within Pro Action of Stueben & Yates County

Pro Action of Stueben & Yates County - Penn Yan, NY - July 2008 to December 2010

315-***-****

Job Skills Incubator Coordinator

Pro Action of Stueben & Yates County - Penn Yan, NY - November 2009 to October 2010

I designed a program that offers an educational and on the job training program to young adults in Yates

County. I had to coordinate with three different organizations, recruit clientele, and gave education classes on

various aspects of job skills in order to prepare clients to acquire a job.

Food Stamp Outreach Coordinator

Pro Action of Stueben & Yates County - July 2008 to November 2009

I promote the Food Sense program as well as help people apply for Food Stamps. Attend Community Events

and coordinate with other Community Services to make sure the clients are aware of any program they would

qualify for.

Customer Service Representative

Salzman Group, Inc - Victor, NY - November 2006 to December 2008

Dealt with high volume inbound calls for an internet online retail store for orders, miss-ships, returns and

refunds. In this role I balanced company policy while being an advocate for the customer.

Research Analyst, Freelance

Elite Sales Strategies, Inc - Fairport, NY - May 2007 to November 2007

I work at home scrubbing real estate web sites for information to export into excel spreadsheets to generate

a call list for a telemarketing division.

Tasting Room Assistant

Bully Hill Vineyards - Hammondsport, NY - September 2006 to November 2006

Customer service representative where I done tours within the winery and poured for wine tasting.

Research Analyst

Sales Strategies Group, Inc - Victor, NY - August 2001 to December 2005

Victor, NY #813-***-****

Research and mine real estate web sites for information to export into excel spreadsheets to generate a call

list for a telemarketing division.

Advise Director of Operations on all activities relating to market analysis and research departments. Managed

four people. Customer service representative, handled refunds based on company policy. Highly specialized

in outbound and inbound call logs and mandatory outgoing call portfolios. Cross-trained in every administrative

aspect from accounts payable to vendor communications.

EDUCATION

Child Development

Keuka College

February 1998 to June 1998

BA in Philosophy/Religion, Psychology

Northland College

1992 to 1996

ADDITIONAL INFORMATION

Skills: Excellent in Excel, WordPerfect, Word, and Outlook. People person, strong communication skills,

experience in public speaking,

Detail oriented, highly organized, excellent strategist, able to hit weekly measurable, work well independently

and within a team.

Contact this candidate