Ashley Washington

**** ******* **, *******, ** **033

281-***-****

ace3lk@r.postjobfree.com

Performance Well organized candidate with attention to detail. Proven leadership strengths and

Summary ability to manage multiple responsibilities in a fast paced environment.

Excellent Organizational Skills

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Professional Skills Telephone Answering, 12 Line System

•

1. Strong Customer

1. Word Processing and Typing

Relations Skills

2. 10 Key Calculator

2. Computer Proficiency

3. Filing

3. Data Entry

4. 55 WPM

4. Training & Development

5. Billing

5. Recruitment

6. Personal Tax Returns

6. Employment Contracts

7. Corporate Tax Returns

7. Employee Manuals

8. Excel

8. Payroll Processing

9. Word

9. Timekeeping

10. Outlook

10. Compliance

11. QuickBooks

11. Nexidia

12. Turbo Tax

12. PeopleSoft

13. ProSeries

13. Drake

14. Accounts Payable/Receivable

14. Crosslink

Experience Account Specialist

December 2013

National Benefits Services, Houston, Texas

current

Prepare and maintain employment records related to events such as hiring,

termination, leaves, transfers, or promotions, using human resources

management system software. Interpret and explain human resources policies,

procedures, laws, standards, or regulations. Hire employees and process hiring

related paperwork. Inform job applicants of details such as duties and

responsibilities, compensation, benefits, schedules, working conditions, or

promotion opportunities. Operate computers programmed with accounting

software to record, store, and analyze information. Check figures, postings,

and documents for correct entry, mathematical accuracy, and proper codes.

Classify, record, and summarize numerical and financial data to compile and

keep financial records, using journals, ledgers, and computers. Debit, credit,

and total accounts on computer spreadsheets and databases, using specialized

accounting software. Operate 10 key calculators, typewriters, and copy

machines to perform calculations and produce documents. Compile statistical,

financial, accounting or auditing reports and tables pertaining to such matters

as cash receipts, expenditures, accounts payable and receivable, and profits and

losses. Code documents according to company procedures. Reconcile or note

and report discrepancies found in records.

March 2012

Voice Analyst Coach

December 2013

United Recovery Systems, Houston, Texas

Used queries, digital voice media, and video telecommunications equipment;

audit and evaluate production efforts for all agency locations. Monitored,

trained, and coached employees on the different regulatory requirements, client

specifics, and agency policies. Queried data for agency performance reporting.

Summarized and disseminated evaluation findings to upper management.

Assessed and maintained agent team lists to establish coaching schedules.

November 2010

Personal Banker II

April 2012

First Convenience Bank, Houston, Texas

As a personal banker processed deposits and pay out funds in accordance with

the bank procedures, receive cash and checks for deposit, verify amounts, and

look for proper check endorsements, enter transactions into computer and issue

customer receipts, prepare and sell money orders, cashier’s checks, bank to

bank wires, savings bonds, travelers’ checks and certificates of deposit,

process western union wires and cash advances, cross sell bank services and

products, assist customers with any account related questions, and was held

accountable for a monthly new account production goal assigned by upper

management

January 2008

April 2013

Office Manager (Seasonal)

Instant Tax Service, Houston, Texas

Managed retail tax operations and supervised approximately six to twelve full

time/part time employees. Overseen hiring process for three stores, compiled

new hire documents, and also trained 16 new employees. Developed

relationships with clients and staff while managing all aspects of the retail

store and complied with all rules, regulations, policies and procedures set forth

in the employee handbook. Also prepared and reviewed returns.

May 2005

Education Diploma

George Bush High School, Richmond, Texas

Furnished on request.

References

Contact this candidate