Tonya Dickson

**** ********** ****** ***. *, Greensboro, NC 27401

Home: 336-***-**** • Cell: 843-***-****

ace3li@r.postjobfree.com

PROFESSIONAL SUMMARY

Dedicated Customer Service Representative motivated to maintain customer satisfaction and

contribute to company success.

WORK EXPERIENCE

Customer Service Representative (CSR), 1 0/2012 t o 0 9/2013

Citi Cards - Mcleansville, NC

Developed rapport with the customer base by handling difficult issues with professionalism.

Resolved customer questions, issues and complaints.

Effectively communicated with team members to maintain clearly defined expectations.

Loss Draft Specialist, 0 8/2009 t o 0 4/2012

Assurant Specialty Property - Florence, SC

Provided customer feedback regarding their property damage claim.

Prepared necessary paperwork to process property damaged claims.

Built customer loyalty by placing follow-up calls for homeowners who reported damage

done to their property.

Claims Analyst, 0 3/2006 t o 0 6/2009

Blue Cross Blue Shield - Florence, SC

Verified that information in the computer system was up-to -date and accurate.

Worked with a group of 20 or more associates.

Made sure the aged inventory stayed at a minimum.

EDUCATION AND TRAINING

High School Diploma: General Subjects, 1 995

Bamberg High School - Bamberg, SC

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