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Customer Service Medical

Location:
Louisville, KY
Posted:
July 24, 2014

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Resume:

Alexandria Brock

Personal Assistant

Louisville, KY

ace3k6@r.postjobfree.com - 502-***-****

I have 6 years of experience, including as a Personal Assistant, as a Warehouse Lead and as an Office

Manager in industries including Engineering,

Accounting, Research, Management, and Related Services and Real Estate.

Most recently, I have been working as a Personal Assistant at Power To Change Communications from March

2013 to May 2014.

My skills and experiences include: Database Administration, Executive Management, Medical Terminology,

Meeting Facilitation, Microsoft Mail,

Phlebotomy, Photocopier, Scanners, Travel Arrangements.

I hold an Associate of Science degree in Medical Assisting from ATA College.

WORK EXPERIENCE

Personal Assistant

Power To Change Communications - Louisville, KY - March 2013 to May 2014

Drafted correspondence. Scheduled appointments. Organized and maintained files. Took notes and memos.

Answered phones and assisted callers.

Replied to incoming correspondence. Sent out mail with all needed information and attachments. Completed

forms in accordance with company

procedures. Made travel arrangements. Used computers for spreadsheets, word processing and database

management. Managed travel expense

reimbursement. Contacted vendors for price quotes. Knowledge sets include: 65 Wpm, Electronic mail

software, Email software, Facsimile machines,

Fax machines, Faxes, Handheld computers, Internet browser software, Laptop computers, Letters, Meetings,

Microsoft Excel, Microsoft Word, Mobile

phones, Personal computers, Photocopiers, Photocopying equipment, Secretarial, Spreadsheet software,

Spreadsheets.

Warehouse Lead

Power To Change Communications - Louisville, KY - December 2013 to March 2014

Supervised workers. Planned and prioritized daily work schedules. Managed staff to meet daily business

needs. Solved work-related problems.

Tracked and evaluated employee performance. Performed labor duties. Trained employees. Disciplined staff.

Exhibited excellent leadership skills.

Provided leadership and motivation to staff. Demonstrated effective planning and organizational skills.

Demonstrated excellent customer service skills.

Knowledge sets include: Attention to Detail, Bar code reader equipment, Barcode scanners, Desktop

computers, Electronic mail software, Excellent

Customer Service, Glue guns, Management Skills, Microsoft Word, Personal computers, Problem Solver,

Problem Solving, Selfmotivated, Selfstarter,

Strong Organizational Skills, Tape guns, Team Player, Time Management, Word processing software.

Office Manager

Big Mama's Village - Louisville, KY - November 2008 to November 2013

Supervised office staff. Resolved employee disputes. Trained employees on work procedures. Evaluated

employee job performance. Led and managed

production team. Managed overall department performance. Maintained excellent communication within

department. Maintained office records.

Disciplined staff. Provided status updates of office activities to senior management. Assisted employees with

professional development. Received and prioritized telephone calls.

Medical Assistant ( Externship)

Big Mama's Village - Louisville, KY - August 2011 to October 2011

Measured and recorded patient weight, height and vital signs. Took patient histories. Interviewed patients

about the reason(s) for their visit. Explained

treatments, procedures, medications, doctor's instructions, side effects and illnesses and injuries. Maintained

accurate and complete medical charts on paper and via computer. Prepared exam and treatment rooms.

Assisted doctors or other healthcare providers during exams and medical

procedures. Cleaned and sterilized instruments and equipment. Correctly disposed of medical waste.

Maintained clean, neat work environment. Called in prescriptions to pharmacies via phone, fax and computer.

Certified in basic life support, including CPR. Knowledge sets include: Alcohol analysers,

Appointment scheduling software, Audiometers, Butterfly needles, Canes, Canes or cane accessories,

Capillary or hematocrit tubes, Centrifuges,

CPT, Crutches, Diagnostic and procedural coding software, Dropping pipettes, Electrocardiography EKG units,

Electrocautery equipment, Electronic

blood pressure measuring devices, Electronic blood pressure units, Electronic mail software, Email software,

Evacuated blood collection tubes, Eye

charts or vision cards, Gait belts, Internet browser software, Intradermal needles, Intramuscular needles,

Lancets, Manual blood pressuring

measurement equipment, Mechanical stethoscopes, Medical Terminology, Microsoft Office software, Multi

Line Phone, Oxygen equipment, Oxygen

masks, Oxygen tanks, Personal computers, Phlebotomy, Syringe needles, Syringes, Tourniquets, Word

processing software.

EDUCATION

Associate Of Science in Medical Assisting

ATA College

2011

ADDITIONAL INFORMATION

Skills

Attention to Detail, Basic, Charts, Communication Skills, Cpr Certified, Cpt, Customer service, Database

Administration, Email, Executive

Management, Fax, FORMS, Laptop Computers, Leadership, Letters, Lotus Notes, Management, Mechanical,

Medical Terminology, Meeting

Facilitation, Microsoft Excel, Microsoft Mail, Microsoft Office, Microsoft Word, Neat, Organizational Skills,

Phlebotomy, Photocopier, Problem Solving,

Programming, Scanners, Scheduling, Secretarial, Spreadsheets, Team Work, Telephone Skills, Time

Management, Travel Arrangements, Typing,

Vision, Word Processing

Driver's License

Kentucky, Class D/Regular Operator



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