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Customer Service Training

Location:
Kuwait
Posted:
July 24, 2014

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Resume:

NAME: CHU BAUDOUIN BONG

Mobile N : +237-********

E-mail: ace3gd@r.postjobfree.com

Place of birth: Nkambe, Cameroon

Marital status: Single

Nationality: Cameroonian

Current country: Cameroon

ADDRESS:

Mile III Nkwen

Bamenda

OBJECTIVE;

Seek the Challenging Position of air cargo officer

Superbly gifted Air Cargo officer with huge background in expediting the movement of incoming and

outgoing cargo and freight shipments in airline; taking orders from customers and arranging pickup of

freight and cargo for delivery to loading platform; preparing and examining bills of lading to determine

shipping charges and tariffs

WORK EXPERIENCE

YAFA CARGO,DOHA QATAR 2012-2013

POSITION: FREIGHT FORWARDER

DUTIES:

• Assemble cargo according to destination.

• Routes inbound and outbound air freight shipments to their destinations.

• Take telephone orders from customers and arrange for pickup of freight and delivery to

loading platform.

• Weigh items and determine cost, using rate book.

• Itemize charges, prepare freight bills, accept payments and issue refunds.

• Prepare manifest to accompany shipment.

• Notify shippers of delay in departure of shipment.

• Unload inbound freight and notify consignees on arrival of shipment and arrange for

delivery to consignees.

SUMMARY OF PROFESSIONAL SKILLS

• Excellent logistics skills and capability to move goods of any weight and size by air.

• Experience in handling incoming and outgoing freight.

• Deep knowledge for completing documentation needed for air transport.

• Excellent communication and customer service skills.

• In-depth knowledge of shipping rules and customs clearance.

• In-depth knowledge of IATA and OAG guide.

• Good knowledge of IATA cargo tariffs.

• Control and maximize the use of space in aircraft holds.

• Understand aircraft routings and industry manuals such as TACT and OAG World

Airways Guides.

• Apply rating principles and state an operator variation.

• Follow IATA standards to accept cargo and complete documents and improve customer

service, like Air waybill land shipper letter of instructions.

• ACADEMIC QUALIFICATION:

INSTITUTION DIPLOMA OBTAINED

QATAR SKILL ACADEMY IATA- AIR CARGO DIPLOMA

QATAR-2013

UNIVERSITY OF YAOUNDE I BACHELOR OF ARTS

ADDITIONAL TRAINING:

Computer training (software)

LANGUAGE PROFICIENCY

SPEAKING LISTENING READING WRITING

ENGLISH EXCELLENT EXCELLENT EXCELLENT EXCELLENT

FRENCH ADVANCED ADVANCED GOOD GOOD

HOBBIES: Motivation speaker, Reading, Football, Singing, Golf and News



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