Nikki Frelix

**** * *** ** *** ***

Katy, Tx ****9

612-***-****

ace3b8@r.postjobfree.com

Objective

Administrative position with focus on Client Relations/Customer Service

Experience

TriSmart, Spring TX

Customer Serivice/Account Creation, June 2014-Present

• Qualified customers by processing credit report and verifying home ownership.

• Contacted customers to confirm tech set up of systems.

• Verified all equipment was in working order.

• Assisted with trouble shooting any issues before sending a tech to home.

• Answered billing questions.

• Performed final check list to make sure all accounts were set up correctly.

PFS Group, Houston, TX

Supervisor/Team Lead, Aug 2010-June 2014

• Maintained all patient account balances within required timeframe.

• Monitored all delinquent accounts and managed collection activities.

• Assisted to resolve billing issues for customers through regular inquires.

• Performed medical collection activities as per established guidelines.

• Ensured compliance to HIPPA laws and federal regulations.

• Administered credit balances for all patients and payers.

• Coordinated with customers to answer patient payment plans.

• Maintained patient information and updated it on system.

Minnesota Gasterenterology, St. Paul, MN

Patient Account Rep, Nov 2005-June 2010

• Ensured compliance to state and federal regulations for all medical collection processes.

• Coordinated with insurance carrier to develop all correspondences.

• Obtained approval from business office to write off payments.

• Provided assistance to all patients for collection processes.

• Monitored and if required requested for additional medical information.

• Prepared work aged account receivables report.

• Evaluated commercial contract as per reimbursement guidelines.

• Maintained cordial relations with physicians and co-workers.

Children’s Hospital, Minneapolis, MN

Admitting, March 2005-Nov 2005

• Interviewed incoming patients or representative and entered information required for admission.

• Interviewed patients or representative to obtain and record name, address, age, religion, persons to notify in case of emergency, attending physician, and individual or insurance company responsible.

• Checked in and registed patients or representative for radiology appointments or visits.

• Assisted with daily paper work at the end of shift.

Skills

Microsoft Office, Microsoft Outlook, Microsoft Excel, Microsoft PowerPoint, Invision, MediTech, HCAD, enGarde, ChartMaxx, Affinity, Sovera, NaviNet, Emdeon

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