CHERYL DAVIS

*** **** ***** ****** ● Lithonia, GA ●30038

678-***-****

ace387@r.postjobfree.com

CAREER SUMMARY

Over 10 years as an Administrative Assistant and Human Resources experience; experience includes

office administration, payments, filing, data entry, report preparation, scheduled drug testing, background

checks, fingerprinting, physical examinations, and investigations. Additional experiences in screening

applications, arranging interviews, group meetings, social functions, and scheduling appointments.

Qualifications include:

5+ years’ supervision experience; supervised staff of 15 support personnel

Human Resources; support HR function up to 40 personnel

Intermediate with MS Office Suite (Word, Excel, PowerPoint, and Access), Lotus

Note, Kronos, and Taleo, Proficiency with scanner, printer, fax, postage, and mailing & labels

Handled confidential, classified, and high priority documents

EDUCATION:

Florida Institute of Technology, Redstone Arsenal, Alabama

Master’s Degree in Human Resource Management GPA 3.80 (4.00)

Florida Institute of Technology, Redstone Arsenal, Alabama

Master’s Degree in Acquisition and Contract Management GPA 3.80 (4.00)

Athens States University, Athens, Alabama

Bachelor’s Degree in Human Resource Management GPA 3.4 (4.00)

EXPERIENCES

Office Clerk: S& S Enterprise, Lawrenceville, GA (10/2009– 06/2014)

• Answered calls and responded to emails, faxes, and telephone. Scheduled appointments for

landscaping and demolition. Researched required information using available resources for

contracting pricing. Enter new customers and updated existing customers in the database. Identified

and escalated priority issues, follow up customer calls where necessary. Assisted with planning

various activities, assigned tasks to different members of the team as per their ability and skills,

provided instructions on carrying out various tasks. Responsible for dealing with clients and brining

in business for the company, discussed the client’s proposal and negotiation deals, Assisted with

planning various strategies to get maximum output. Ability to coordinate with different departments

within the organization as well as with the clients.

Customer Service: Progress Energy - Randstad, Atlanta, GA (07/2011 – 01/2012)

• Provided excellent customer service in a fast-paced environment, request for connects and

disconnects service. Responsible for accepting payments, handling high bill complaints, inquiries,

power failures and interruptions, bill calculations and rate issues. Resolved high bill inquiries in a

manner satisfactory to the customer and the company; analyzed customer service

accounts explaining electric and gas charges and the cost of operating various appliances.

Researched misapplied payments, billing issues, and adjusted corrections when necessary. Entered

Page 1 of 3

CHERYL DAVIS

304 Deer Creek Circle ● Lithonia, GA ●30038

678-***-****

ace387@r.postjobfree.com

(Continuation)

and verified data pertaining to customer's accounts, Sold value-added products and services to

customers as well as answering questions related to products and services, Promoted the highest

possible degree of customer relations.

Office Manager: Transportation Security Administration, Crystal City, VA (05/2007-

09/2009)

• Managed the day to day functions of the TSA Recruitment Center, Assisted with improving or

implements office policies by establishing standards and procedures. Maintained expense reports,

payroll reports, timesheets distributions, and office supplies. Completed operational requirements by

scheduling and assigning employee’s tasks; following up on work results. Maintained staff by

providing updates for job vacancy, posted job advertisements, screening applications, arranging

interviews, participated in selection process, and administering pre-employment tests as required.

Responsible for preparing correspondence, letters, forms, reports, arranging group meetings, social

functions, scheduling appointments, processing confidential reports, documents, and tracking

deadlines. Maintained and controlled records, files, and organization charts. Experiences in

Microsoft Office, Lotus Notes, and Taleo

HR Support Personnel (Forms): Arab, AL (03/2006 – 05/2007)

• Responsible for reviewing the status of candidates as they move through the application process and

monitoring determinations when candidate’s forms are completed, conducted research, gathered data

and statistical reports, and maintained statistical information. Responsible for checking file folders,

scanning, and preparing manifest of all incoming mail (for postal and express deliveries), working

government SF86 requests from invitation database, printed letters, and distribution of all applicable

forms. Maintained employee files, created new employee profiles, and placed new employees on

payroll. Maintained employees directory and organization charts, Experience with Taleo, Lotus

Notes and Microsoft Office

Human Resources Assistant: Arab, AL (11/2004 –03/2006)

• Responsible for accepting inbound calls from applicants and assisting applicants with questions and

inquiries regarding government job vacancies and recording all calls in the candidate tracking

system, Assisted candidates with self-test, cancellation, or rescheduling dates and times, Responsible

for completing reviews, records, and verifying time and attendances, coordinated and scheduled

drug testing, background checks, fingerprinting, and physical examinations for new hires and

current employees. Verified information in the automated human resource systems concerning

transactions such as appointments, reclassifications, special ratings, government actions and

employment histories. Experience with Microsoft Office, Taleo and Lotus Notes.

Administrative Assistant: US Army-BPLO-LG-CG Redstone Arsenal, (07/1994 – 10/2004)

• Provided administrative and secretarial support for various departments and divisions such as;

answering telephones, assisting visitors and resolving a range of administrative problems and

inquiries. Assisted with planning and coordinating in all areas of administrative functions related to

the day to day operations of the Army Business Planning Office, Logistic, and the Command

Group. Maintained management travel plans, schedules, social arrangements, appointments,

lodging, and other similar activities. Coordinated meetings with Government and private sector.

Prepared office correspondences, briefings, and meetings. Resolved department issues, assisted in

organizing and conducting training programs, Maintained complex office records and files,

Experiences in Microsoft Office.

2

CHERYL DAVIS

304 Deer Creek Circle ● Lithonia, GA ●30038

678-***-****

ace387@r.postjobfree.com

AWARDS:

•

• Department of the Army Excellent Performance of Duty, 1997, 2000, 2002-2004

• National Dean’s List 2001, 2005, 2008

• Certificate of Achievement Ed Middle School Band 2005, 2006-2008

• Certificate of Achievement Salvation Army 2005-2011

VOLUNTEER INFORMATION:

• Volunteer for Huntsville City Schools 1999-2012

• Volunteer for Downtown Rescue Mission 2004-Present

• Volunteer for Salvation Army 2005-Present

• Volunteer for Life's Adults Program 2006-Present

• Volunteer for Disaster Storms 2007-Present

Page 3 of 3

Contact this candidate