OBJECTIVE

To obtain a sales/customer service position with a company which will

require me to utilize my skills, abilities and experience in the sales

field to ensure the company's success.

EDUCATION

West Charlotte High School-Charlotte, NC

Central Piedmont Community College- Charlotte, NC

Skills:

Leadership, Event Planning and Business Management, Reliable

Microsoft Office: Microsoft Word, Excel, Publisher, Access and PowerPoint

PROFESSIONAL EXPERIENCE

IQOR CALL CENTER Charlotte, NC

February 2014-Present

Customer Service Agent

1. Handles inbound customer care calls

2. Obtains payments and provides arrangements for future and past due

invoices

3. Analyzes, defines, research, resolve, and communicates problem

resolutions

4. Excels in multitasking and interpersonal skills

BURGERKING/HMS HOST Charlotte, NC

December 2012- November 2013

Cashier

1. Greets all customers with a smile and friendly greeting

2. Assists with a variety of kitchen-related functions as needed

3. Follows customer service policies and procedures

RITZ CARLTON

December

2012 -Present

Server

5. Set tables according to type of event and service standards

6. Answer customers questions on menu selections

7. Ensure adherence to quality expectations and standards

8. Check in with guests to ensure satisfaction with each food course

and/or beverages

SBARROS ITALIAN EATERY Concord, NC

September 2012-October 2012

HMS Host Sales Associate

1. Provides exceptional customer service to each and every individual

2. Maintains a solid knowledge of products and services available in unit

3. Prepares food, an or stock areas and assists with stocking

4. Completes sales transactions with in the food establishment

THE HBCU FAMILY, LLC Charlotte, NC

August 2007-Present

Assistant to CEO

5. Held key leadership role in planning events especially with our annual

signature events

6. Secured venues for events

7. Mentored high school students

SIERRA & COMPANY Charlotte, NC

February 2009-Present

Nanny

1. Transported the kids in a safe and reliable manner to school

2. Made sure they had adequate rest and a full breakfast and lunch

3. Provided assistance on homework, projects and other work

STEAK AND SHAKE Charlotte, NC

March 2012 - July 2012

Server

1. Serve customers food,drinks and desserts

1. Sold and promoted numerous promotional menu items

NAUTICA Charlotte, NC

June 2010-April 2011

Seasonal Sales Associate

1. Maintained a neat and organized entrance area

1. Provided a positive shopping experience to our customers.

2. Met/ Exceeded sales on promotional items

SAV-MOOR BEAUTY SUPPLY STORE Charlotte, NC

August 2010-November 2010

Assistant

1. Helped customers on product knowledge

2. Assisted customers through out the store

3. Maintained a neat and clean stock room

VIRTUOUS HAIR SALON Charlotte, NC

June 2009- July 2010

Receptionist

1. Check guests in and out through our booking software

2. Building customer and clientele base

1. Executed standard telephone procedure using appropriate customer

service etiquette

ACTIVITIES & HONORS

Bake and take cupcakes to the men's homeless shelter in 2011-2012.

Volunteered at Johnston YMCA for field day in 2010

Participated in Upward Bound College Prep. Academic and Summer program

2009-2010

Involved in Communities in Schools

Family Career Community Leaders of America

American Rare Donor Program / Club American Red Cross

REFERENCES

Carla Scott

CS Rep

Lash Group Pharmaceutical Company

443-***-****

Christopher Davis

Owner& CEO

HBCU Family LLC

704-***-****

Malcolm Trenton

Head Catering Specialist

Panera Bread

980-395- 6245

Contact this candidate