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Customer Service Maintenance

Location:
Houston, TX
Posted:
July 25, 2014

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Resume:

FAKOKUNDE, OLADOTUN SEGUN

***** **** ****, *** ****, Houston, TX 77014

Email: ace367@r.postjobfree.com, Phone: +1-815-***-****

OBJECTIVE

To work among a team of dedicated and self-motivated professionals in contributing eagerly to the growth of a progressive organization, to help in achieving Organizational goals and objectives with focus on high quality customer service.

WORK EXPERIENCES

Texas Department of Criminal Justice

Correctional Officer III (02/06/2014- Till Present)

* Searches for contraband and provides security; counts, feeds, and supervises offenders in housing, work

* Maintains security of various assigned areas

* Respond to and manage emergencies.

* Provides custody and security of offenders including observing actions of offenders, squatting and bending to perform "pat" and "strip" searches of offenders, restraining and securing sometimes assaultive offenders, and transferring and transporting offenders by walking or riding in various vehicles such as trailers, vans, buses, and other forms of transportation.

* Supervises and provides security for offenders that are performing technical skills such as construction, maintenance, laundry, food service, and in various industrial and agricultural operations which involve climbing stairs and ladders, and climbing around the inside or outside of buildings; works outdoors and indoors without air conditioning; works around motorized or moving equipment and machinery; and is subject to all types of weather.

JoyTek Digital Photo Lab, Osogbo, Nigeria

IT Support Technician. (06/2013-09/2013)

* Setting up of new computers

* Adding new computer to existing LAN/WLAN network

* Maintenance and repair of computers.

* Installation of new software.

* Ensure that the company’s anti-virus is active and up to date.

* Accidentally Deleted and Formatted Data recovery.

* Recovery of Data’s hidden due to system virus.

* Ensure that all clients memory card are safe.

* Monthly report

SDWorld Wide Ltd, Osogbo, Nigeria

Call Center Agent (07/2012-06/2013)

Help Desk

* Solve technical problem for clients

* Receive calls and follow up tickets

* Schedule technical repairs for clients on field.

* Follow up technicians to ensure work is carried out as scheduled.

* Follow up customer to ensure customer satisfaction.

Faith Global Computers, Osogbo, Nigeria

IT instructor (02/2011- 07/2012)

* Training of new students and staff on IT support.

* Purchase and setting up of new hardware.

* Providing technical support to both students and staffs.

* Assembling and installation of new desktop computers for clients

* Maintenance of computers and other devices used.

* Installation of new computers and software related with training.

* Assembling and configuring Desktop computers for company use.

* Purchase of needed and necessary parts for repairs.

Glorious Global Service, Ife, Nigeria

IT Technician (07/2007-10/2010).

* Installing hardware and software systems.

* Maintenance and repairs of all the company computers.

* General monthly maintenance of all company computers.

* Troubleshooting a variety of computer issues.

* Setting up computer security measures.

* Configuring computer networks.

* Providing Technical support to company staffs.

* Formatting of Hard Drive and Installation of Microsoft operating system.

* Resolving network issues.

* Assembling and configuring Desktop computers for company use.

* Purchase of needed and necessary parts for repairs.

* Providing monthly report on maintenance and makes recommendation for replacements or upgrades.

EDUCATION

2001-2004 El-shaddai Comprehensive High School, Osogbo, Osun State, Nigeria.

2005-2011 Ladoke Akintola University of Technology, Ogbomoso, Nigeria.

Bachelors of Technology in Agricultural Engineering

TRAININGS 2009-2010 Excel Computer Training Centre, Osogbo, Nigeria

Hardware Troubleshooting and Repairs.

PROJECT AND WORK PIECE

2014 The complete design of my wedding website from scratch using Dreamweaver and my basic knowledge of HTML (www.temiloladotun.com).

PERSONAL QUALITIES/ SKILLS

* Good communication skills and interpersonal relations.

* Good communication skill in English (verbal and written).

* Ability to work on my own initiative. (Equal ability to work supervised and unsupervised).

* Ability to learn and adapt to new things within a short period of time.

* A goal getter who can handle responsibilities effectively.

* Proactive, well organized, responsible and friendly.

* Equal ability to work in a team and as an individual.

* Ability to work under pressure.

* Basic knowledge of HTML, Photoshop, Dreamweaver.

* Works well on the field and in the office.

* Computer operation proficiency and hardware troubleshooting.

* Able to assemble a desktop computer.

* Installation and configuration of printer.

* In-depth knowledge of Microsoft Windows(Y2k, XP, Vista, Win 7, Win 8), Office, Web based software, and various computer software applications.

* Knowledge of desktops, laptops, printers, cell phones and various other hardware devices

* General Software installation.

* Data Backup and restore.

* Knowledge of Microsoft Office (Word, Excel, PowerPoint), 2007, 2010.

* Understanding on LAN/WAN connectivity and troubleshooting.

* Interpersonal skills including verbal and written communication skills, active listening and customer-care.

* Ability to multi-task and adapt to changes quickly.

References Available upon request



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