Daniel Medina

***** ********* *****

Weston – Fl. 33326

P : 954-***-****

ace35r@r.postjobfree.com

OBJECTIVE

Seeking a challenging and rewarding position with potential for growth and future advancement, and expose myself to the different areas and management team within this company in order to build my career.

SUMMARY OF QUALIFICATIONS

•Able to learn new tasks fast and effectively and work under a stressful and high paced environment

•Resourceful and goal oriented, effective leadership skills, strong work ethic, excellent communication and organizational skills.

PROFESSIONAL EXPERIENCE

NOC Engineer

Level3 Communications - Miami - Florida 09 /2011 to 05/2014

PRIMARY DUTIES AND RESPONSABILITIES

Monitoring and Outage Resolution Coordination:

Follow established procedures

Operational support within various WAN infrastructures in a Telecoms/ISP environment: o Ethernet-based including VLAN / MPLS technologies o CWDM/DWDM transmission networks

Experience operating of Juniper/Cisco based IP-architectures including:

Knowledge of VPN / MPLS based circuits (L2vpn, L3vpn) o Routing protocols and configurations (ISIS, OSPF, BGP), Quality of Service mechanisms Use of OSS management systems, SNMP, syslog, TACACS/RADIUS, Supporting infrastructure (DNS)

Operating a DWDM network – good knowledge of optical DWDM networks and underlying technology Understanding of fibre based and transport protocols: o CWDM/DWDM architectures o Operational support and use of Huawei.

General knowledge of telecom industry and standards.

Understanding of the Incident Management processes

Leverage, grow and apply analysis, troubleshooting, and problem solving skills

Log and document service interruption event details

Utilize the tools and technologies within the NOC environment

Communicate verbally and in writing, often with large groups

Provide after-hours support by participating in an on-call rotation

Work Order Completion:

Interact with others in a professional and timely manner

Prioritize work and respond with the appropriate level of urgency

Projects:

Participate in meetings for project definition and needs assessment

Express opinions in a professional manner

Document, recommend, and implement new procedures and tools

Senior Telecom Operator II

Globenet. Boca Raton - Florida 04 /2008 to 09/2011

• Knowledge of SDH environment and Operating a DWDM network

• Knowledge of transmission rate of T1, DS3, OC3 through OC12, E1 through E4, and STM0 through STM16;

• Remote testing and clearing of network alarms;

• Escalate network related failures and degradation to Tier III Technicians and management including the appropriate NOC support group whenever appropriate for immediate resolution.

• Ensure that all pending tickets are picked up by their priorities and existing tickets are followed up on to make sure the customers are timely contacted, MTTR and ticket duration times are consistently met.

• Noc Center monitoring including but not limited to temperature, humidity, equipment alarms, core device status, and UPS/Generator health in all stations in and outside the states.

• Knowledge of trouble ticketing and escalation procedures (Sales Force);

• Maintain current notes and updates in the Clarify ticketing documents of all trouble service activities and follow up with the customers until the trouble is resolved

• Monitoring different systems platforms (X terra ; Siemens ; Huawei ; Turin and ECI) in case of any major changes that could affect any of our customers.

TMC TRAFFIC COORDINATOR

FDOT. Commercial Blvd. Florida 11/ 2006 to 08/2008

• Monitoring all roads and inform all agencies in case of any major changes

• Assisted and Coordinated efforts in case of any emergency

• Created daily reports over improvements made on all roads around the county

• Elaboration of reports reflecting different variables to improve safety

• Processed and update info in our system database in order to provide a better service to the community and media

Billings Systems Operator and Administrative/Travel Assistant

American Express. Plantation, Florida 10/1996 to 08/2006

• Processed correspondence for AMEX customers around the globe

• Provided a high level of customer service domestically and internationally

• Assisted with administrative duties (clerical and filling system)

• Served as an acting Team Leader and participated in the Job Shadowing Program

• Elaboration of expenses reports and travel arrangements for all our exclusive customers

• Provided assistance with visas process

• Created Trouble Tickets for any complaints our customers could face at any point for a quicker response and resolution

SYSTEMS ANALYST

Caracas Bank, Caracas, Venezuela 1993 - 1995

• Provided Technical Support for employees

• Develop new systems of administrations

• Created daily presentations and reports

• Handled savings portfolios for corporations accounts

• Managed wire transfers and all communications between branches

EDUCATION

Associate of Science in Systems Engineering - Jose Maria Vargas University / Caracas- Venezuela

Completed all required Leadership Academy credits, including but not limited to:

Cisco DESGN 2.0: Network Security Solutions, Cisco DESGN 2.0: Wireless Networking, Cisco ICND1 1.0: WAN Technologies and Routing, Huawei Vendor: Equipment Networking and Application (ALL GNS), Giving and Receiving Feedback, Leadership Series 1- 5, Situational Leadership, Learning Center and Development Planning Workshop, Brand and Quality Training, Inventory,2012 Security Awareness Training, Level 3 Strategy, Network Security Agreement (NSA), Compliance Training, Oracle Self-Service Time Entry, Second Amended Master Deferred Issuance Stock Agreement, etc

SPECIAL SKILLS

Fluent in both English and Spanish and some Portuguese

Knowledge of Routers, Switches, and DSL Modems and very flexible, dependable, and also able to multi-task with priority as well

Ability to work independently and in a team

Excellent computer Skills, knowledge on different software such as Lotus 123, Excel, Power Point, Word Perfect, Fax Machine, Copy Machine etc

Contact this candidate