Kadija Shaikh

Citizenship: South African Date of birth: 17/11/1968

ID No : 681**********

Contact Details

Tel : 076******* or

011-***-****

Address

* *********, ********* ******, **********, 1401

Abilities

Training and coaching of new and existing staff

Target Driven and Self motivated

Ability to work constructively independently and in a team

Contribute to team development through collaboration and knowledge sharing

Client Centric

Attention to detail and accurate

Education

SECONDARY EDUCATION

High School Attended : UmkomaasSecondary School (KZN)

Highest Standard Passed :Matric – 1987

Subjects Passed :English, Afrikaans, Biology, Business Economics, Accounting and Typing

TERTIARY INSTITUTION:

Institution : Milpark Business School

Courses : National Qualification Framework Level 5

: Graduation d/d 5/03/2014 (Banking Service & Advice)

Institution : Moon Stone (Appointed by the Financial Services Board of South Africa)

: Regulatory Exam 1 FAIS accredited (obtained 15/7/2011)

Institution : Damelin

Courses : HR Management (1997-2005)

Institution : University of South Africa (UNISA)

Courses : English for conditional Exemption (1997)

BUSINESS COURSES COMPLETED :

Regulatory Exam 1,

Client Service Excellence (CSE),

Banking Advice,

Financial Planning,

Deposits 1,

Securities admin,

Financial Legislative Requirement,

Biometrics

Fais &Fica,

Credit Card Quality Assurance,

Human Resources Broad Banding,

NQF Level 5

Money Laundering

ISA Agreements

National Credit Act

Crime Awareness

Corporate Governance

Word & Excel

Economic In The Financial Enviroment

Flight 2013

Principals of Basic Accounting

Employment Experience

First National Bank ( Feb 1988 – Jan 1996)

Roles: Data Capturer; Administration Clerk’ Buying Official; credit Vetting Clerk; Credit Controller & Debt Collection

Business Area: Data Capture Centre, Bulk Cash (cash depot), Stationery & Print; Card Division

Duties: A) Core duties entail but not limited to are as follows, Data capture of entries on the old Burroughs 1800.

Balancing of debit and credit card entries against reports. General admin and query resolution

B) Ordering of cheque books from suppliers for the above institution nationally. General admin and query resolution in this regard.

Quality assurance done on all financial documents printed internally. Tendering to suppliers new and existing suppliers for better

priced and product on stationery for the entire bank. Excelled in handling correspondence, query resolution and disputed

Credit Vetting: To minimize credit risk, losses to the bank due to false and or fraudulent information submitted on an

application through the verification of information by applying prescribed processes, to analyse the situation and

make an informed decision according to pre-approved mandate

Increasing and decreasing limits on credit cards. Assisted clients telephonically with the reconciling of credit card

statements, Tracing of clients for non- payment on accounts, liasing with clients on re-scheduling of payments eg;

extended repayment period. Debt collection on pass due and over limit accounts. Summons clients that do not

respond or comply with re-payment. Instructing attorney s to impound the credit cards from absconding clients and

writing off small balance, refunding of credit balance on closed account, Closure of estate late accounts. General

queries and admin example, requesting of vouchers and statements for clients

TECHNICAL COMPETENCIES:

PC Literacy, Telephone Etiquette, Credit Risk Practice, Product Knowledge, Operational And Office Administration, Internal

Processes, MS Exel, MS Word, Collections Process, Credit Scoring,

Reference: Mr B Barnard/ Miss Sandra Rodrigues/ Mr Chris Christiani

The above team leaders and managers are no longer employed at FNB

Nedbank Limited (May 1996 – Dec 2003)

Roles: Credit Vetting, Team Leader, Quality Assurance Official

Business Area: Card Division, BraamPark, Braamfontein

Duties/ Functions: Assessing clients financial status for qualification of credit/business cards, doing credit checks,

verifying information on applications, preparing and capturing of clients applications and updating clients profiles,

client liason regarding declined request for credit cards, advising branches of the outcome of the applications via

terminal messages, re-assessing of declined application, queries in above regard, increasing of clients credit limits

based on payment profile, requesting bank codes from other banks for credit decision, quality assurance on

completed credit card application, check for correctness of data captured, limits loaded and type of credit cards

issued, team leader at the mail centre, implement new ideas on improving the flow and distribution of applications,

compiling of reports of various functions in the processing area, acquiring statistical data of applications processed

monthly and submitting to head office, training staff on new process of mail centre, distribution of confidential mail,

calculating staff time- sheets, overall monitoring of work flow within the department.

Reference: Moira Ridgard/ AgiebaBhagas/ Gavin Mathedeen

The above Managers have retired or resigned and are no longer with Nedbank

Mercantile Bank Limited: (Jan 2004 – March 2007)

Roles: Credit Admin Clerk, Securities Clerk, New Business Clerk

Business Area: Credit & Securities Admin

Duties/Functions: Opening of new loans for vehicles, personal loans, lease agreements. Preparing security contracts

and obtaining surety-ships and securities from clients when required. Data capture of info rmation received from the

clients, doing credit checks on all new applicants and verifying information given by clients. Updating signed contracts

on the system, Closing of accounts and refunding credit balances, Loading limits on overdrafts facilities,

TECHNICAL COMPETENCIES

Accurate and attention to detail, Knowledge of securities

Reference: Leona Abrahams

(011-*******)

(082-*******)

NedbankKaraglen/Alberton (July 2007 – Dec 2009)

Roles: Banker Sales & Services

Business Areas: Karaglen Branch, Alberton Main

Handle reports(download, distribute and action daily reports)

Sort mail

Administer savings and current account filing

Signature verification

Request imaging (copy statements, copy cheques, copy deposits etc)

Control FICA reports, provide support to banker sales, fraud awareness and prevention

Switchboard operation

Ordering and paying for office stationery via group procurement

Issuing of cheque books, credit cards and statements to clients.

Daily balancing of credit/debit cards and cheque books

Solving of client queries and compliants.

Setting up clients on internet banking and amending their profiles.

Referring leads to banker for new accounts

Assist clients using the self- service terminal

Monthly cash checks

Leads generation

TECHNICAL COMPETENCIES

Client Centric

NTE

Sigver

Internet Banking

Team Work

Alison De Giovanni (has resigned)

Mercantile Bank Limited (June 2010 – Oct 2011)

Roles: Sales & Service Administration

Business Area: Troyeville Branch

Duties/Functions: Issuing of cheque books, statements, credit and debit cards to clients, ordering of stationery, and

payment of invoices, handling of internal and external mail, relieving tellers, compiling of tellers cash summary report,

and branch daily balancing and various additional task from time to time, closing of accounts, balancing of all cards

and cheque books daily, monthly cash checks on entire branch.

Reference: Temba Madi (011-***-****)

073*******

Nedbank Limited (November 2011 to current)

Roles: Sales & Services

Business Area: Alberton Main Branch

Key Performance Areas:

Client Service:

• Problem and query resolution; advise and educate clients regarding the process in terms of blocking cards,

account balances; issue tax certificates and account statements; issue new cards and/or encode cards.

• Process applications for banks own cheques and guarantee cheques.

• Check and forward building loan pay outs.

• Loading and cancelling of stop payments, stop orders, profiles, APO's; administer settlement documents eg

ABF, insurance policies.

• Tracing of cards, cheque books and deposit books; escalate unresolved queries e.g. Card 911; housekeeping

and merchandising and image of work station; manage follow up calls and complaints escalating complaints

to next level of management in terms of ask once promise

Internal Processes:

• Action control printouts eg COP060, COSR, COSC, COOR.

• Check and clear cheque deposit box.

• Complete retained cards register.

• Complete card encoding journal and schedule of daily work completed, eg closing accounts etc.

• Receive and check security items eg credit cards and cheque books.

• Destroy cards and cheque books as per register.

• Blocking of ATM cards.

• Verifying and authenticating clients.

• Balancing credit cards and cheque books. Upliftment of status on accounts.

Sales Growth:

• Advise clients on application processes; check documentation for referral; pass on sales leads to bankers and

NFP; leads referrals; no negligent losses

Technical Competencies:

• All Retail banking products

• ATM; SST; INTERNET; TELEBANKING

• Branch Procedures

• Cards

• Credit

• Safe Custody (Service)

• SIGVER

• CMS

• NTE knowledge

• FICA and FAIS Knowledge

• Banking Platform

• Compliance and Risk

• Forex Knowledge

• Microsoft Office Products

Reference: Mariez Van Vuuren (082*******) Or Judy Blom (072*******)

Contact this candidate