LAMONTE SM I T H

**** *. ********** *** ● T AMPA, FL 33062 ● 404-***-**** ●

L AM ONTE SM I T H 8444@GMAIL .COM

PROFESSIONAL SUMMARY

H IG HLY C USTOMER SERV ICE

M OT IVATED P ROFESSIONAL W IT H T HE ABIL I TY T O H ANDLE A H IG H VOLUME O F C USTOMERS

I N A FAST -PACED E NV IRONME NT, W IT H M I N I M UM S UPERV IS ION .

P ROFESSIONAL EXPER I ENCE

SPRI NT – H AMPTON, VA M AY 2009 – A UGUST 2014

R ETENT ION SPEC IAL IST

• I NVEST IGATED A ND R ESOLVED W IDE -ARRAY O F C USTOMER COMPLAI NTS A ND I NQU IRES, E NSUR I NG H IG HEST L EVEL O F

C USTOMER SAT ISFACTION .

• SUCCESSFUL 98%

ACCOUNT R ETENT ION R ECORD O F

• A PPL IED H IGHLY O RGAN IZED, SELF -MOT IVATED T RA ITS T O ACHIEVE AGGRESSIVE WEEKLY TARGETS SET BY

D EPARTMENT .

• WORK W ITH T ECH S UPPORT D EPARTMENT A ND P ROVI DE S UPPORT O N CALL C ENTER T ECHNOLOGY I SSUES W IT H

A PPROPRIATE P ERSONNEL .

• M AINTA INED COMPLETE A ND ACCURATE DAILY R ECORDS

T-M OBILE – H AMPTON, VA O CTOBER 2006 – M ARCH 2009

CALL CENTER SUPERVISOR

• M ON ITOR Q UEUE A ND T RACK I NBOUND CALLS . K EEP AGENTS AWARE O F I NBOUND CALLS, CALLS WAIT ING,

ABANDONMENT RATE, E TC .

• T AKE CALLS T HAT AGENTS CAN ' T H ANDLE A ND B E AVAILABLE W HEN A N AGENT APPEARS T O N EED ASSISTANCE .

• A PPL IED H IGHLY O RGAN IZED, SELF -MOT IVATED T RA ITS T O ACHIEVE AGGRESSIVE WEEKLY TARGETS SET BY

D EPARTMENT .

• M OT IVATE A ND E NCOURAGE AGENTS T HROUGH P OSI T IVE COMMUN ICAT ION A ND F EEDBACK

• MAINTAINED COMPLETE A ND ACCURATE DAILY R ECORDS

E DUCAT IO N

U N IVERSI TY P HOEN IX - P HOEN IX, AZ

OF

MASTERS DEGREE I N ELEMENTARY EDUCATION - 2018

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