Mr. Courtney Troy Fisher

***** ********** **. **** *******, TX 77090 832-***-****

ace323@r.postjobfree.com

EDUCATION: Remington College of Technology

Associates Degree Computer Networking Technology,

July 2005

SKILLS: Excel, Power Point, Access, Outlook, Trak It, ITrak,

Troubleshooting Windows, Microsoft Office, cPanel,

FTP, Active Directory, Remote Desktop, VPN, DNS,

JDEdwards accounts, ConnectWise, Terminal Services,

Printer Software, Point Of Sales

EXPERIENCE:MIDTOWN BAIL BONDS-Houston, TX May 14- Present

BONDING AGENT

. Extensive knowledge of Bail Bonds and the subsequent

bail procedure

. Attended phones and made contact with co-signer of

bonds

. Traveled to jails and/or courthouse to post bonds

. Performed postings and inter-office services promptly

and diligently

UNITED STATES POSTAL SERVICE-Richmond, TX June 13 - May

14

RURAL CARRIER

. Manage daily operations of the mail room

. Sort and distribute mail packages inside and outside

the office

. Demonstrated ability to maintain confidentiality

. Deliver packages and mail in towns, cities and rural

areas

RELIANT ENERGY- Houston, TX Mar. 11- June

13

SALES/ACQUISTION

. Customer service and Client relations

. Sales to bring in new customers

. Implementing new clients

. Use of SAP and Internet based systems

HERTZ- Houston, TX July

09 - Jan. 11

MANAGER TRAINEE

. Managed utilization of fleet

. Advanced use of product knowledge

. Sales calls to bring new business, excellent ability

to recognize customer needs

ALLIED WASTE- Houston, TX

Aug. 08 - June 09

CLIENT SERVICES REPRESENTATIVE

. Served as point of escalation for client concerns

. Coordinated customer pick up schedules

. Maintained documentation on each client account,

monitored switch board to ensure timely handling of

all calls

. Trained team members on how to perform their job

functions, sales and upgrades of accounts

COMPUVISION SYSTEMS- Katy, TX

Apr. 07 - Aug. 08

SERVICE DESK ANALYST

. Provided premier, first line, technical support to a

diverse client base

. Resetting, disconnecting, user accounts in Active

Directory

. Ticketing systems use: Trak It, I-Trak and

ConnectWise

. VPN, Remote Desktop to Servers and PC's

. Worked with JDEdwards accounts, maintained strong

focus on delivery of premier customer service to

client base

WASTE MANAGEMENT-Brooklyn, NY July 06

- Apr. 07

CALL CENTER AGENT/HELP DESK TECHNICIAN

. Established and maintained customer database in Excel

. Handled 100-175 calls a day

. IBM's AS400

. Remote desktop to employees PC's, Terminal Service

for the adding, deleting, and resting of users

accounts

References

Candaceia Lewis

10101 Forum Park Blvd. 1016

Houston, TX 77036

713-***-****

ace323@r.postjobfree.com

Derrick Rogers

210 S St. NW Unit B

Washington, DC 20001

504-***-****

ace323@r.postjobfree.com

Shequiah Riley

2586 Roberts St.

New Orleans, LA 70054

504-***-****

ace323@r.postjobfree.com

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