ERICA FALK

**** ****** ****, *******, ** *****

630-***-****, ace315@r.postjobfree.com

PROFESSIONAL SUMMARY

Health Care professional (MBA/BA) with 18 years of diverse experience in clinical environments.

Responsibilities are inclusive of motivating staff to implement policy modifications through

collaboration, building sensible financial management solutions and providing compassionate care to

patients. Experience has led to a thorough knowledge of HIPPA regulations, effectiveness of treatments,

operational cost control, assessing staffing needs, clinical medical technology and regulatory

requirements.

EXPERIENCE

October 2013 to February 2014

Sanctuary Hospice, Bolingbrook, IL

Hospice Care Coordinator

Developed new business accounts in the Greater Chicago territory including Kane and DuPage counties.

Selling key referral sources on the philosophy and concept of hospice care. Coaching physicians and

other healthcare providers on how to start the conversation with families regarding hospice care.

• Created and managed a comprehensive marketing plan to develop referrals in over 200 locations

in the Chicago medical community.

• Established working relationships with general family practice, internal medicine, pulmonologist,

neurology, cardiology, oncology, and endocrinology doctors in the Northwest Suburbs.

• Hospice Care Coordinator calling on hospitals, assisted living, nursing homes, independent living,

memory care, and rehab facilities.

• Daily interaction with hospitalists, medical directors, social workers, case managers, and patients

at various levels within hospital patient care.

• Currently market the full spectrum of hospice services to include physician’s services, oxygen,

nebulizer, medication, durable medical equipment, RN services, CAN services, and the entire

interdisciplinary team hospice offers our patients.

• Demonstrated ability to apply analytical and technical patient admission trends to achieve growth

and stability.

April 2013 to October 2013

Maximum Group of Companies, Chicago, IL

Marketing/Account Manager

Expanded and maintained client accounts through relationship development and account retention. Set up

appointments and made cold calls to maximize accounts marketing home health, hospice, and

rehabilitation service to staff at various physician offices, physicians, case managers and discharge

planners within the hospital setting.

• Built relationships with 135 individual physicians, case managers, and discharge planners in

Northern Illinois.

• 2% increase in home health referrals within the first 90 days.

• 2% increase in hospice referrals within the first 90 days.

• 4% increase in referrals within the first 90 days.

• Generated sales and leads by cold calling various hospitals and physicians within my network and

following through with literature.

•Met and surpassed sales target of 15 referrals per month.

August 2010 to November 2012

RSA Medical, Naperville, IL

Medical Underwriter Preprocessor/Support

Responsible for reviewing, researching and scrubbing prior claims and prior applications while assisting

the Medical Underwriters, Team Leads, and Supervisors in responding to and resolving complex issues.

• Performed research of insurance applicant and achieve 100% compliance in corporate and client

audits.

• Researched history of medical and pharmaceutical claims achieving daily production goals of 60

files per day.

• Instrumental in implementing policies and procedures in accordance to processing needs of Blue

Cross and Blue Shield of Florida.

• Trained newly hired preprocessors on policies and procedures for Aetna Health and increased the

monthly audits from 88% to 95%.

November 2005 to April 2010

Tri City Dialysis, Geneva, IL

Patient Care Technician

Responsible for providing hemodialysis therapies to patients in chronic renal failure under the supervision

of a Charge Nurse, Administrator and/or Medical Doctor.

• Consulted with nursing home, doctor’s offices and transportation services to discuss service

problems, respond to patient needs, enhance public relations, coordinate activities and plans and

promoted the Fistula First program.

• Executed daily operations of Patient Care emphasizing in areas of infection control and methods of

disease prevention.

• Established work schedules and assignments for 18 chair facility in accordance to staff, workload,

space, and equipment availability.

• Trained and managed a staff of four in-patient care technicians achieving a 5.4% drop in yearly

infection rates.

• Trained newly hired staff on policies and procedures.

• Managed computerized lab requisitions.

• Augmentation of policies and procedures upon new equipment.

August 1999 to November 2005

Rosewood Care Center, St. Charles, IL

Occupational Rehab Aide

Responsible for providing support and aide services to the Physical Therapist, Physical Therapist

Assistant, and Occupational Therapist while administering treatment according to established standards of

physician’s referral and therapy plan of care.

• Augmentation of ICD9 Medical Billing and Coding.

• Rehabilitating the elderly after injury or illness.

• Providing care according to state practice acts, Universal Health Care Policies, and HIPAA.

• Encourage patients and attend to their physical needs to facilitate the attainment of therapeutic

goals.

• Prepare and maintain work area, materials, and equipment and maintain inventory of treatment and

educational supplies.

• Adjust and repair assistive devices and make adaptive changes to other equipment and to

environments.

• Report to supervisors or therapists, verbally or in writing, on patients' progress, attitudes,

attendance, and accomplishments.

August 1996to August 1999

Geneva Care Center, Geneva, IL

Certified Nurse Assistant

Responsible for performing direct care and routine tasks under the supervision of nursing and medical

staff for the injured or ill.

• Taking vitals (Blood pressure, pulse, temperature, respiration).

• Measuring statistics. Recording intake, output, height, and weight.

• Helping patients with ADLS (activities of daily living) for which they need assistance, such as

bathing, combing hair, brushing teeth, shaving, dressing, ambulation, and toileting.

EDUCATION

Completed NAMSR Medical Sales Training Program

RMSR Number 84592012

Master's in Business Administration/ Health Care Management

Colorado Technical University, Colorado Springs, CO

Bachelors in Business Administration

Colorado Technical University, Colorado Springs, CO

ACTIVITIES

Member of the National Association of Medical Sales Representative

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