Stuart Moore

***** ******** ****, *********, ** *8278

ace303@r.postjobfree.com

704-***-****

PROFESSIONAL SUMMARY

Accomplished, Dynamic Professional with 12+ years of financial services

experience, Team Management, Collections and Call Center experience. Strong

focus on quality and volume with in-depth knowledge of policies and

regulatory guidelines across multiple investors/business lines. Extensive

experience leading others successfully through influence and effective

communication.

MORTGAGE AND BANKING CAREER PROGRESSION

Personal Banker (S.A.F.E.) (2013-2014) Wells Fargo Bank, NA

Builds long-term relationships with new and existing Wells Fargo customers

by consultatively selling retail bank products. Responsible for identifying

and recommending suitable bank solutions, sell retail/small business

products and services, and initiate partner referrals that meet the

customer's needs and their financial goals. Responsible for establishing

and executing events, programs and marketing strategies at the local and

territory level to uniquely brand Wells Fargo. Conduct educational

seminars in the community to expand the brand. Additional focus to drive

loan solutions i.e. mortgage, auto, credit cards and personal loans. Also

assist customers with insurance and investment solutions. Underwriting

authority up to $150,000 per loan. N.C. Notary Public.

Customer Relationship Manager (2011-2013) Bank of America

Provided world class customer service by way of inbound and outbound calls.

Primary focus was to manage the client to business relationship. Managed a

portfolio of delinquent loans by working with loan modification specialists

to determine solutions that will cure the account in a timely manner. Built

internal relationships and worked closely with underwriting and closing

departments to facilitate loss mitigation options for borrowers. Reviewed

loan approvals and addressed all conditions required for underwriting and

closing. Prepared and submitted timely and accurate loan files to the

Underwriting and Closing Departments; Used SalesForce.com to manage loan

pipeline as well as conduct credit and underwriting analysis. Provided

world-class customer service and respectful, consultative guidance to

mortgagors. Experience with Bankruptcy, FHA and Conventional loans.

Loan Adjustor/Default Underwriter (2010-2011) Wells Fargo Home Mortgage

Managed a portfolio of problem loans (in Default). Worked closely with

closing departments to facilitate loss mitigation options for borrowers.

Approved loans to be modified and addressed all conditions required for

underwriting and closing. Prepared and submitted timely and accurate loan

files to the Closing Departments; Used Sales Force to manage loan pipeline

as well as conduct credit and underwriting analysis. Experience with

Bankruptcy, FHA and Conventional loans. Also worked as a Collections Team

Lead and Foreclosure Team Lead.

Radio Host/Producer/Broadcaster (2009) The StuMoe Report/LA Talk Radio

Internet Radio Host for The Stu Moe Report broadcasted through LA Talk

Radio. Live streaming internet broadcast. Writer and Producer of radio

show content. Created on air feature stories; used social media as a

platform to gain listeners; conducted engaging guest interviews and

maintain insightful conversational on-air activities. Sold add space for

revenue.

Loss Mitigation Manager (2009) Round Point Mortgage Corp.

Managed a team of 15 for all loss mitigation processing for a default loan

pipeline of $9.6m per month. Directed, managed and coordinated all loss

mitigation and collections operations for private investors. Underwriting

and collections authority for modifications and short sales to maximize

portfolio profitability. Was 1st tier quality assurance. Approved final

HUD's and appraisals. Managed processes and procedures. Hired, coached and

trained employees.

Foreclosure Prevention Counselor (2008-2009) Charlotte Meck Housing

Partnership

Assisted customers in pursuing alternatives to foreclosure and processed

loss mitigation options. Strategies used include repackaging debt and

rescheduling payments. Consult on pre and post bankruptcy cases. Verify

hardships and worked investor guidelines to present loss mitigation

options; modifications, short sales and forbearance plans. Face to face

interviewer and counselor. Extensive knowledge of the foreclosure process.

Also participated in the CMHP new home ownership counseling program.

Marketing Specialist/ Reo Asset Manager (2007-2008) Harrington, Moran and

Barksdale, LLC

Managed and marketed REO properties directly to realtors threw a digital

marketing channel. Developed and implemented sales and marketing strategies

to help facilitate the sale of REO properties. Coordinated sales and

closings with lenders and realtors. Managed an interactive website;

facilitated seminars and promotional activities at industry events all to

complete the sales cycle. HUD Contractor.

Loss Mitigation Manager (2002-2006) Wells Fargo Home Mortgage

Managed a team of 15 for all loss mitigation processing for a default loan

pipeline of $9.6m per month. Directed, managed and coordinated all loss

mitigation and collection activities in a call center environment.

Underwriting and collections authority for modifications and short sales to

maximize portfolio profitability. Approved final HUD's and appraisals.

Issued title claims and new title insurance when needed. Managed processes

and procedures for continued improvements. Managed service levels and call

metrics for each employee. Hired, coached and trained employees

Territory Sales Manager/Trade Marketing (1996-2000) Brown and Williamson

Tobacco

Grew Brown and Williamson products by selling direct to tobacco related

retail stores and distributors. Provided world class customer service and

Managed territory with the ability to work and be successful in multiple

marketing channels. Identified new product opportunities and markets.

Partner with a pro-active inside selling team to obtain market demographics

for prospecting and market development. Also, managed a team of 4

merchandisers.

EDUCATION

Bachelor of Arts, Mass Communications/ Marketing, Johnson C. Smith

University, 1992.

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