BRETT NEW

Telephone: 575-***-****

E-mail: ace2z6@r.postjobfree.com

Address: **** ***** ******* ****, **********, LA 71104

Education

Brigham Young University Provo, UT

BA Middle Eastern Studies and Arabic; Academic Scholarship; Language Study Abroad

Academic experience includes: Extensive knowledge and understanding of culture, history and current events in Middle East, statistical analysis, excellent research and technical writing skills

Arabic Language Study Abroad- BYU (16.5 credits) Jordan Aug.-Dec. 2011

-Honed Arabic language skills through daily conversation with native speakers, reading Arabic newspapers, preparing presentations on political and everyday situations

Skills gained: Ability to read and comprehend Arabic quickly, tested by OPI as Intermediate-Middle speaker, ability to adjust and thrive in a different culture and location

Work Experience

Customer Solutions Agent

Ancestry.com, Provo, UT Oct. 2013-Feb. 2014

-Worked at call center to provide technical support and answer customer’s questions about various products, such as DNA kits, software, and website troubleshooting

-Learned to understand and resolve customer’s issues, help and guide callers through troubleshooting various technical problems, and to offer quality customer service

Math Instructor

Mathnasium West El Paso, El Paso, TX, July-Aug. 2013

-Explained difficult math concepts to over 30 students of all ages and expanded their mathematical knowledge

-Learned Mathnasium Method for teaching math (“Teach and Move On”); completed Mathnasium courses 101 and 102

Head Lifeguard

City of Las Cruces, Las Cruces, NM, May-Dec. 2012

-Supervised four different pool facilities, handled all customer complaints, resolved conflicts among the patrons and staff, maintained chemicals, handled finances, attended meetings

-Learned conflict resolution skills and a cool head under pressure

Other work experiences: Wait staff at BYU Catering; team member at The Tutoring Connection; lifeguard for City of Las Cruces; swim instructor at Gym Magic; private swim instructor; lifeguard for Blue Mountain Recreation Commision, Lake Wynonah HOA, Pinebrook HOA; team member at McDonald’s

Skills

-Certified by the Red Cross in CPR and First Aid for the Professional Rescuer, AED, Lifeguarding, and Lifeguard Management

-Speaks Arabic and limited Spanish and Farsi

-Extensive computer program experience with SPSS, Microsoft Word, Excel, and PowerPoint; ability to type 55 WPM

-Research skills include broad knowledge of databases, analyzing academic articles and arguments, and condensing difficult topics into understandable explanations

-Highly aware and informed of local and national news

-Excellent editing and writing skills, terrific command of the English language, and ability to communicate effectively with others

-Experience with HTML, CSS, and Javascript

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