**** ** **** * ******

LAUDERHI LL, FL *****

Q U I N N T I NA H I L L ace2xo@r.postjobfree.com

305-***-****

I N FOR MAT ION T EC H NOLOGY

P ROFESSIONAL

SYNOPSIS

C ertifications:

Solutions-oriented Information Technology Professional with strong analytical and

Comptia A+,

p roblem solving skills, and the drive to achieve organizational objectives. Excellent

CCNA

team player with outstanding organizational skills, recognition for attention to detail

(Net+ in progress)

and dependability. Highly motivated and dedicated, continually learning new skills,

Skills:

p roviding leading-edge computer installation, programming, software applications

support and server backup. Experienced in providing excellent customer service. Systems:

Windows

EXPER I ENCE OS(XP,7,8)

Server2003/2008

Teleperformance USA, H ughesNet A ugust

R2,

2010 – February 2013

F t. Lauderdale, F L

H a rdware :

Help Desk Analyst

Servers, Hubs,

Job Duties:

C isco Switches L2

• Provided Level 2 support for field service personnel to t roubleshoot issues

and L3 and

w ith: end user systems, TCP/IP, Layer 2 WAN connectivity i.e. PPP,

Routers, PC’s

E thernet, LAN connectivity to VLANs, DHCP servers etc. Provided

escalation as needed

Software :

• Utilized Tango/Tango Wrapper and LDAP management tools for remote

MS Office Suite

access in order to troubleshoot Cisco routers and also network management

2003-2010,

• Assisted with the installation of various networked components including

MS SQL Server,

modems, routers, switches and VoIP ATAs from various manufacturers

V isio, Exchange

• Managed and analyzed network services for about 2,000 networked sites

Server; VMware,

across the country and internationally utilizing network monitoring tools

i ncluding Wireshark and Ace manager.

N etworking :

• Used Peoplesoft CRM to create hundreds of cases and maintained detailed

TCP/IP, DNS,

documentation used for t racking, trending and case follow up.

D HCP, WINS,

E thernet, VPN,

Network Consultation

PPP, VoIP,

Consulate General D’Haiti December V LANs, WLAN

2011

Network

M iami, F L

M onitoring

Job Duties:

• Evaluate and understand clients business in order to provide A pplications:

Ace Manager

recommendations/solutions to aid clients growth

• Analyzed customer requirements and coordinated with various departments W ireshark

Tango/Tango

to recommend effective solutions as per client expectations.

• Identify and resolve all infrastructure issues for equipment and software W rapper

Putty

Spiceworks

Tokyo Sushi, Restaurant December

2011

F t. Lauderdale, F L

• Evaluate and understand clients business in order to provide

recommendations/solutions for network needs.

• Identify and resolve all infrastructure issues for equipment and software

ED UCAT ION

AT I Career T raining Fort Lauderdale, F L February

2011-March 2012 N etwork Administration, Associates of Science

• Obtained advanced knowledge in computer networking topics such as

network design and management, wireless networking (WiFi), and network

security.

• Gained experience with designing (Visio) and managing computer networks

to meet the needs and requirements for dependability, efficiency, and

scalability of computer networks for enterprises and end users.

• Obtained proficiency in computer architecture and networking, including

network hardware, cabling, protocols, OSI model, basic routing and

switching.

Key P rojects:

• Set up networks utilizing Cisco routers and switches, demonstrating

communication between computers on various networks

• Set up Windows 2003/2008-based networks for Microsoft desktop operating

systems, acting as system administrator for 20-30 users

• Desktop and Server Hardening

• Network Int rusion Detection and Vulnerability scans

• Active Directory design and administration

• Microsoft Exchange installation and management for 20-30 users

PC P rofessor Boca Raton, F L A ugust 2010-

October 2010

A+, Network+ Certification T raining

P C P rofessor Boca Raton, F L

F ebrua ry 2014- Ma rch 2014

CCNA Certification T raining

C OM M U N I TY I NVOLVE ME N T

Computer Repair and Maintenance January 2012-

January 2013

Adult Education Program

Broward County Public Libraries, N. Lauderdale Saraneiro Branch

Blythe Albert, Adult Services Coordinator

954-***-****

Contact this candidate