Adrienne Heard

***** ******** ****** ***** ***. *05

Houston, Texas 77073

832-***-****

Education

International Academy of Design and Technology

Troy, Michigan

Bachelors of Fine Arts, Interior Design-CIDA Accredited

August 2009

Professional Background

Zoyto August 2013-May 2014 Provides exceptional customer service to designers and customers and assist in placing orders. Work alongside designers to provide customers with exceptional product. Opens and reviews cases for clients to aid in product replacement accuracy to ensure customer satisfaction.

Interactive Response Technologies

January 2012-July 2012

Demonstrated superior customer service with a friendly and cooperative attitude. Maintained documentation and records of customer inquiries, complaints and services implemented. Assessed needs and promoted alternative products or services.

Redline Recovery Services, LLC

February 2011- November 2011

Duties include making outbound calls to debtors to resolve delinquent accounts, answering incoming calls, and answering client inquiries.

Jennifer Convertibles

Birmingham, Michigan

August 2009- December 2009

Duties include providing exceptional customer service, filing client documents, answering phones and ordering merchandise for clients.

Maple Art Theatre

Bloomfield Hills Michigan

August 2008 -December 2010

Provide guests with excellent customer service by serving snacks and beverages.

Hollywood Video

Southfield, Michigan

September 1999 - March 2008

Supervised Customer Service Representatives and executed sale transactions.

Oakland University Bookstore

Rochester Hills, Michigan

September 2000 - April 2001

Organized stock, executed inventory control, maintained store cleanliness, and ensured customer satisfaction by preparing each students book and accessory list.

Computer Skills

Working Knowledge in Computer Aided Design

Working Knowledge in Sketch up

Proficient in Microsoft Word and PowerPoint

Working Knowledge in Microsoft Excel

Proficient in Microsoft Office Outlook

Internship

Michigan Design Center-Dura Lee Fabrics

Troy Michigan

June 2009- August 2009

Filing fabric swatches, assisting clients with order entry and setting up membership accounts, and working with interior designers and assisting them is client specifications and materials.

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