Hassan Mohamed Hassan

*** ********* ***, *** # **

Ottawa (Ontario) K1S 1S4

( Home : 613-***-****

( ace2qu@r.postjobfree.com

Bilingual French and English

Security Clearance: Reliability

Technical Skills

Operating Systems: Expert Knowledge of :Windows 98, Windows NT, Windows 2000,

Windows XP, Windows Vista, Windows 7, Windows 8, Windows Server 2003,Windows

Server 2008, Novell Zenworks 11,VMware (Workstation 10, vSphere

5.x,ESXi,Vcenter), UNIX and Linux.

Applications/Tools: Expert Knowledge of: MS Office 2003/2007/2010, BMC Service

Desk Express, Visio, Remedy, Ghost, Norton and McAfee antivirus softwares,

Quality Assurance software, Explorer 8,PKI, Authentication, Fraud Detection,

Access Control Products.

Networking: LAN/WAN, TCP/IP, DNS, WINS, Microsoft IIS 6&7, DCHP,

HTTP Protocols, FTP, VPN, Remote Access, MS Back Office Server / Small Business

Server, SQL Server, Proxy Server, Exchange Server 2007, Exchange Server 2010.

Operations: Security Audits, Assessments, Authentication, Certification,

Contingency Planning, Cryptography, Intrusion Testing, Network Firewall

Deployment, Network Security Solutions, Client/Server, Internetworking, Network

Management.

Education

Degree in Mathematics and Physics Sept.

1991 Jul. 1994

University of Rennes I

Rennes, France

Degree in Electrical Engineering

Sept. 1995 Jul. 1997

EAMAC (African School of Aviation and Meteorology) Niamey, Niger

ExperTech Inc.

Desktop Systems Specialist

Ottawa 08/2012 - 06/2014

. Received clients' requests through BMC Service Desk Track it.

. Deployed, evaluated, tested and remotely supported Windows 7

OS, Vista and XP.

. Managed and troubleshoot Apple device to include, IPhone,

IPad and Mac book platform software.

. Configured Firewalls to block web sites on designated ports.

. Manually Reset Workstations and Servers Network IP Addresses.

. Installed and configured Microsoft IIS 6&7 on Server 2008 to

implement SSL

certificates for Web Browsers (ASP.NET).

. Created new account for new users and changed passwords for

existing users

through Console one.

. Installed Windows Server 2008 and Exchange Server 2007 on

VMware

Workstation 10 to perform Systems Integration and performed

Clustering between

Virtual Servers using VMotion with VMware ESXi.

. Reset Users 'passwords from Exchange Server 2010 to help them

check their mobile Smart phones emails.

. Rolled out drivers on personal computers to help users to

print documents

on their assigned printers.

. Activated new accounts for new users and added them to their

Groups.

. Troubleshoot MDM service for existing Users to change

passwords and

installed new applications.

. Troubleshoot MDM solutions and Exchange Server to help users

to get access

to their emails(password change).

. Adjusted user's settings for new monitors.

. Manually logged in personal computers as an Administrator to

troubleshoot

MS Office 2003 and 2010 software to reinstall missing files.

. Installed printers to users' workstations with the web based

application

iprinter.

. Administered users' accounts from web based Novell Zenworks

11's

imanager and supported many integrated applications (Novell

GroupWise ...etc.)

it contains in a Windows XP Environment.

. Managed from Console one users' accounts and gave them

authorizations and rights they needed according to the groups

to which they belonged through the Domain.

. Set up VPN connections for clients and enforced them with

Endpoint

Security based on the device's location to access their resources

from home through the company's intranet.

. Provided 2nd level technical support.

. Assisted users with automation desktop build processes and

Packaging applications.

. Created problem and resolution logs for help desk activities.

CSC Computer Systems Corporation

Desktop Systems Specialist,

Ottawa 01/2009 - 08/2012

. Remotely interfaced with end users to resolve moderately complex

problems concerning system functions reported through a Magic problem

ticket.

. Installed and configured the windows 2003 server Domain server.

. Troubleshoot the Windows 2003 server to resolve security issues and

repair corrupt files and malfunctioning applications.

. Installed Windows 2003 x64 server and windows 2008 x64 server and

joined them to the network.

. Replaced malfunctioning UPS units from both the servers and the

workstations.

. Updated client information or address in the Magic database as

required.

. Provided the initial point of contact for technical help to users

experiencing problems with the use of network hardware, software and

applications.

. Respond to incoming calls received by CSC Service Desk, which includes

troubleshooting and responding to user problems over the telephone.

. Isolate problems and give follow-up instruction as required to reduce

the overall number of trouble calls.

. Conduct follow-up activities with clients to ensure all problems are

resolved to the client's satisfaction, according to Service Level

Agreements.

. Provided user's and network support in a Windows XP environment.

. Used Windows Server 2003 Active Directory in the Windows Management

Console to manage users' accounts.

. Performed, installed, moved, added, and changed (ICMS) activities

based upon prescribed procedures and processes.

. Diagnosed problems, initiated scripts or patches loads to implement

the activity.

. Escalated unresolved issues or problems and provided

alternative courses of action.

EDS Canada Inc.

Infrastructure Specialist - Network Security Engineer, Ottawa

12/2006 - 12/2008

. Working primarily with Cisco PIX/ASA and Checkpoint firewall

technologies, including IPSec VPN and Bluecoat Proxy.

. Rolled out windows XP Operating System on personal computers from

an ghost image stored in the Domain Server.

. Responsible for design and engineering of firewall systems, vpn's

and web proxies for internal and external clients.

. Responsible for ensure client requests meet security guidelines

and best practices.

. Ensuring all the completion of documentation is completed

thoroughly and follows the ISO review processes.

. Responsible for costing of projects, which includes purchasing of

hardware and estimation of time for engineering and deployment

tasks.

. Responsible for leading projects and interfacing with

application, network and project based client teams.

. Responsible for attending meetings and ensuring engineering tasks

are completed prior to implementation.

. Responsible for attending all project deployments that I have

been assigned to ensure a successful implementation.

. Responsible for supporting and mentoring team members when

required.

EDS Canada Inc.

Infrastructure Specialist - UNIX Support Ottawa 12/2003 -

12/2006

. Working primarily with Sun Solaris (UNIX).

. Day-to-day system administration and maintenance.

. 24x7 on-call, change and ticket queue rotation among an eight

member team.

. Tasks include (but not limited to) user administration,

application support and hardware support.

. Responsible for interfacing directly with application and

hardware vendors.

. Responsible for scheduling all operating system patching,

software upgrades and hardware upgrades and maintenance for

specific clients.

. Attend weekly client and internal team meetings to keep all

client and internal team aware of any upcoming changes or issues.

. Responsible for submitting and seeking approval of change

management requests.

. Proficient in trouble ticket management procedures.

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