Dena Rae Turner

816-***-****

**** * ******** ***

Independence, MO 64052

AREAS OF EXPERTISE

** *** ** ***** ******** Service Reconciliation & Audit

Microsoft Office Record Keeping Data Entry Skip

Tracing Collections Leader in Sales/Performance

Regulation/ Compliance Call Center

EDUCATION

Wyandotte High School, Kansas City, KS

PROFESSIONAL EXPERIENCE

US Bank

Recovery Collections Account Processor II, Overland Park, KS 2013-2014

• In-bound/ Manual outbound contact center

• Account maintenances

• Program enrollment/Debt negotiation

• Payment processing/remittance

US BANK 2012- 2013

PERSONAL BANKER-IN STORE, Lees Summit, MO

Maintain Basic Teller Duties

•

Credit Application Processing

•

NMLS certified

•

US Bank 2010 – 2011

TELLER COORDINATOR, Independence, MO

• Direct and Supervise Tellers In Sales and Service Excellence

• Cash and Negotiable Items Auditor

• Maintain Basic Teller Duties

Exceed Sales & Service Goals, Winning many TOP PERFORMER Titles

•

US Bank

TELLER, Independence & Kansas City, MO 2006-2010

• Process Customer cash/card and check transactions

• Maintain balanced cash drawer

DST Systems, Inc 2004 – 2006

MAIL CENTER ASSOCIATE, Kansas City, MO

• Data Entry and Items Processing

Silver Spoon Café 2002 – 2004

CASHIER/FRONT LINE ATTENDANT, Kansas City, MO

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