NATALY JOVANOVIC

** ** *** *** * Boca Raton, Florida, 33432 * 561-***-**** * ace2os@r.postjobfree.com

OBJECTIVE AND SUMMARY

IDEALLY SEEK ACCOUNT/PROJECT MANAGEMENT (OR RELATED) POSITION REQUIRING CROSS-

FUNCTIONAL EXPERTISE, MULTI-TASKING WITH VARIOUS INTERNAL/EXTERNAL STAKEHOLDERS AND

ULTIMATELY, AUTHORITY TO MANAGE TEAMS.

EDUCATION

M.S. (E-Business and system management)B.S. (Informational systems and technologies)

G.P.A. 4.00 G.P.A. 3.52

Focus of Research: Transaction IndustryFocus of Research: Data Mining/Operations research

Organizational Sciences 2007-20092002-2007 (Program was 5 Years)

WORK EXPERIENCE

PROJECT MANAGER Boca Raton, Florida

LAW FIRM 08/11-02/13

Training new hires on company's CRM.Understanding insurance policies and fee schedules.Mapping insurance

companies per fee sch. allowances.Reading and analyzing demand responses from ins. companies. Making

decisions on PIP cases, whether they'll go to suit, to send another demand, etc.

Communicating directly with lawyers. Checking payments from ins. companies whether they paid correctly

per demand.

Working on hospitals' platforms performing data mining for new PIP cases and patient's ledgers. Obtaining log

ins. Data mining within CP - detail oriented,making suggestions on how to:

- improve necessary modules/fields within CP and searching for cases

- receive more payments from ins. companies

- analyze patient's ledgers from hospital's platforms.

Managing incoming projects, distributing the work, controlling the work flow, checking and correcting errors,

managing JIT projects with optimal quality, calculating project returns after money being entered in CRM.

Opening and closing the shift.

PROJECT MANAGER Boca Raton, Florida

MARKETING INDUSTRY 05/10-08/11

Management of just-in-time campaigns, very detail oriented, no mistakes, signing off campaigns;

Putting Campaigns together from orders (mail pieces, data), dealing directly with vendors;

Obtaining raw data from vendors, managing raw data to be relevant for projects.Training new sales people on

firm's software. Giving suggestions on business administration and companies website. Operating with

vendor's CRM platform and placing campaigns.Setting up 888 numbers on Call8 for each campaign.

Creating reports tracking calls on Call8, evaluating and monitoring campaign performance and making

changes in order to improve campaign performance, calculating profit and ROI for every campaign (money

spent on vendors, profit from responses and campaigns).

ACCOUNTANT Sunrise, Florida

POINT OF SALES, INC. 04/08-05/09

Management of accounts receivables/payables – increased receivable collections by 22%;

Reconciled sales orders with invoices in order to audit approximately 10,000 customer accounts and thereby increase

productivity efficiencies by some 50%; Analyzing Purchase orders, inventory and monthly costs, comparing with

receivables and creating daily and monthly investment reports.

Primary contact within department for Information Technology trouble-shooting.

RELATIONSHIP MANAGER Boca Raton, Florida

MERCHANT BANK COMPANY 07/07– 03/08

Represented company to external client base in credit card processing industry. Provided merchant service to customers,

including developing relationships and building/retaining new accounts, lead generation;

Effort included full-scope business development – from identifying new accounts to writing proposals to

operations/finance and closing deals. Increased account base by some 17%.

OTHER VARIOUS (UNINTERRUPTED) – BUT NON-PROFESSIONAL - WORK EXPERIENCE IN USA:

Retail Floor Manager, Retail warehouse manager, Modeling for commercials, Miami series and movies; coordinator at

Broward, Palm Beach Conventions and Boca Resort.

TEACHING ASSISTANT:

Various Projects with PhD Staff Related to Linear, Nonlinear and Dynamic Programming; Elements of Heuristic

Programming; Optimal Warehousing; Theory of Games, Net Planning with Time-Analysis; Management of Stock-In-

Trade; Neural Networks; Cluster Analysis; Decision Tree Analysis, Business plans, Six Sigma, SWOT analysis, Cost-

Benefit analysis, Case studies.

PRISMA Project - Following Region-Wide Conflict in 1990s, participated in International Effort to Re-Train former

Military Personnel using Operations Research techniques. In addition, worked with Government to increase efficiencies

for Transportation nationally. Also, developed Sales-related Software for Retail Technology company. Working on one

semester project Implementing new subject in Colleges – Internet Laws.

Projecting IS: analyzing and establishing therequirements (business object, models and relations) of the information

systems used by a retail technology company using Rational Rose,Visio and Java.

SKILLS

TECHNICAL: Microsoft Office, Java, C#, Clementine, SPSS 13.0, Visio, Lindo, Lingo, Rational Rose, SAP, BAN,

Navision, PhotoShop, Corel, AutoCad, CP, MAS200, PureSend, Exact Target, any CRM, software and internet

application.

LANGUAGES: 5 Languages - English (Fluent); Serbian (Native); Spanish (Advanced); German and Russian

(Intermediate).

I am a strategist and solution-oriented person who thrives in challenging, fast paced environments where my

performance directly impacts the bottom line. In addition, I have solid organizational leadership and decision-making

skills that can make an immediate contribution to your operations and business development which is supported by my

professional studies: Fundaments of Organizations, Economics, Personnel and Organization, Principles of Programming,

Psychology of Organization, Sociology, Mathematics I & II, Fundaments of organizing of production, Economics of

organization and planning, Organization of Marketing, Introduction to IS, Managing in finances and accounting, Labor

research, Managing in technology, Probability and Statistics, Numeral analysis, Organization of computers and

operational systems, Program languages and translators, Discrete mathematics structures, Operational Researches,

Production management, Data structures, Theory of Systems, Linear statistical models, Methods of econometrics, Legal

basis of IS, Theory of decision making, Organization of investments and managing projects, Databases, Program design,

Methods of optimization, Simulation and simulation languages, Project of organization, Management and dynamics of

organizational systems, IS design, Distribution of IS, Decision support systems, Development and education, Statistical

prognoses, E-business, Mobile computing, Internet marketing, E-education, Internet Technologies.

An interview would allow me to explain in detail how we could mutually benefit each other. I am available by phone or

email. Thank you for your consideration, I look forward to hearing from you.

Contact this candidate