[Phone number]•[E-mail address]

[Your Name]

**** ***** ***. #*, **********, OH 45212,

513-***-**** (Home), 513-***-**** (Cell)

ace2ns@r.postjobfree.com (Email)

Ravanna "Van" El [Your Name]

Objective

To obtain a position in the customer service industry and insurance field.

E xperience

01/06/08-Present

Meijer Cincinnati, OH

Sales Associate

Maintenance of inventory and products

Customer assistance and inventory count

Achievement of weekly sales goals and performance

10/06/07-02/05/09

Value City Cincinnati, OH

Sales Associate

Maintenance of soft line products

Customer assistance and cashiering of customer orders

Conducted inventory counts and sales maintenance

10/25/01-01/15/07

Critical Mass Media/Clear Channel Cincinnati, OH

Call Center Representative

Completing surveys for radio rating companies

Completion of nest marketing and networking surveys

Achievement of call performance policies and standards

09/27/98-10/25/01

Convergys Cincinnati, OH

Associate Account Manager

Customer service and management of accounts such as Cincinnati Bell, Ameritech, and Sprint

Follow-through and problem solving of customer problems

Achievement of quarterly bonuses and call performance standards

Education

Graduated on Dec 2011

Brown Mackie College Northern Kentucky

Associate of Applied Science in Health Care Administration

Externship: Completing 120 hours at the American Cancer Society

• Answers phone and directs calls to appropriate individual

• Assist patients with wig fitting

• Assisting staff with various projects

• Provide excellent customer service

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