Kevin Eugene Williams

ace2n6@r.postjobfree.com

Address: **** ***** **** **. ***. 16, Daytona Beach FL, 32114 ? Mobile:

561-***-****

OBJECTIVE

Seeking a career in hospitality and/or the finance industry, where

extensive experience and education will be further developed and utilized.

EDUCATION

Bethune-Cookman University, Daytona Beach, Florida

Bachelor of Science in Accounting, December 2008

TECHNICAL SKILLS

* Proficient in OPERA, PERFORM with price optimization management, Holidex,

and OnQ

* Proficient in Payroll system, Paycor

* Proficient in Microsoft Office (Word, PowerPoint, Advance Excel & Advance

Access), QuickBooks, Microsoft Outlook

CERTIFICATION

*Guest Service Manager Program - Front Office Operations Training (FOOT)

*Hurricane Preparedness Workshop

*Managing Express Start for Improved Guest Satisfaction

* Promise Kept - A framework for Service Recovery

* STAY REAL training

WORK HISTORY

April 2014 - Present Hilton Garden Inn, DBA, Customer Service

Representative Daytona Beach, Florida

* Communicates with over 25+ guests daily to ensure customer satisfaction.

* Respond appropriately to guest complaints, solicit feedback, and build

relationships to drive customer loyalty.

* Make and confirm reservations.

* Verify customers' credit, and establish how the customer will pay for the

accommodation.

* Perform bookkeeping activities, such as balancing accounts and conducting

nightly audits.

* Record guest comments or complaints, referring customers to managers as

necessary but usually can be handle with the authority

I have been provided

* Transmit and receive messages, using telephones or telephone

switchboards.

2011- February 2014 Holiday Inn Express, Front Office

Manager/Account Payable Daytona Beach Shores, FL

* Communicate with over 25+ guests daily to ensure customer satisfaction.

Ensure front office staff of 8 provides guest with prompt service,

professional attention and personal recognition.

* Participate in the preparation of the annual departmental operation

budget and financial plans. Monitor budget and control labor cost and

expenses with a focus on rate strategy, building initiatives and inventory

management

* Oversee night audit function and preparation of daily financial reports.

* Develop Plans to increase occupancy and ADR

* Responsible for the payroll of 55+ employees, biweekly, using Paycor

* Manage day to day staffing requirements, plan and assign work, and

establish performance and development goals for team members.

* Ensure staff is properly trained on systems, security and cash handling

procedures, and service and quality standards.

* Guest Service Champion - Providing mentoring, coaching and regular

feedback to help manage conflict and improve team members' performance and

personality when serving in a hospitality environment.

* Respond appropriately to guest complaints, solicit feedback, and build

relationships to drive customer loyalty.

* Responsible for responding to guest relation cases, and disputes

* Managed group reservations, group and local negotiated contracts,

invoices, and meeting room rentals (director of sales)

* Oversee commission payments

2008 - May 2014 Beachside Motel, Night Audit, Customer Service

Representative Daytona Beach Shores, Florida

* Performs all task using adding, bookkeeping, calculating machines and

programs

* Performs duties as hotel clerk

2004-2007 Bethune-Cookman University, Accounting Tutor

Daytona Beach, Florida

* Taught over 50 accounting and non-accounting students basic accounting

skills

* Responsible for several students' academic success in accounting classes

* Broke down accounting concepts, making it easier to comprehend

ACHIEVEMENT - 2013 IHG Quality Inspection - PASSED grade of 89.67

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