ROCHELLE WASHINGTON

** ********** ****, *********, ** 1 0583 C: 9 14 -414 -3950 r ace2n2@r.postjobfree.com

S ummary

Dependable Team Leader bringing management experience and a willingness to take on added responsibility

to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem

solving skills. Leader dedicated to continuous process improvement in the face of rapidly evolving and

changing markets. Quality and results oriented and proactive in addressing and resolving issues with

exceptional organizational and communication skills.

Highlights

Performance tracking and evaluation Team building

Adaptable Human resources management

Articulate and well- spoken MS Office proficient

Tactical execution Store operations

Accomplishments

Increased checkout accuracy from 71.2% to 85% by improving cashier training and implementing one

minute huddles, in which individual cashier productivity is reviewed, a plan is created and executed.

Developed and recently implemented new loss prevention methods which resulted in a 32% reduction

in shrinkage rates.

Interviewed over 12 applicants and successfully staffed 7 for new Throggs Neck store location.

Experience

Guest Service Team Leader 09/2012 to C urrent

Target Corporation White Plains, NY

Direct and supervise employees engaged in sales and reconciling cash receipts.

Determine staff promotions and demotions, and terminated employees when necessary.

Complete weekly schedules according to payroll policies.

Cross- train to support business needs and team member development.

Assistant Manager 09/2011 to 02/2012

Trustco Bank White Plains, NY

Received an internal audit score of 94%.

Adhered to all federal and state compliance guidelines for retail mortgage lending.

Interviewed an average of 6 mortgage loan applicants per month.

Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting

loans.

Client Service Manager 10/2008 to 11/2010

KeyBank Corporation White Plains, NY

Monitored more than 75 client relationships per week.

Address customer inquiries and resolve complaints.

Determined rate locks, issuance of disclosures and overage and underage and fee waivers.

Educated customers on the variety of loan products and available credit options.

Education

Bachelor of Science: B usiness Administration 2015

Fordham University West Harrison, NY

Associate of Science: International Business 2011

Westchester Community College Valhalla, NY

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