**** *. **** ******

Apt. ***

Tucson, AZ *****

520-***-****

520-***-****

ace2m5@r.postjobfree.com

Tricia K Habermehl

Objective My objective is to be in a position where I can use my skills and

abilities to the fullest.

5/14-Present AFNI Tucson, AZ

Experience

CSR

Inbound Call Center-VERIZON WIRELESS

Manage Customer Accounts/Return Customer Calls to obtain first call

resolution

Customer Service/Educate Verizon Customers

Main Goal-“GIFT”-Greet, Identify Issue, Fix Problem, Thank (value)

Listen, evaluate, solve, confirm, educate, follow-up, and escalate when

appropriate

Strive for what is in your control, Customer Focus, Maintain

Relationship with Verizon

Meet center goals, Quality, Keep low transfer Rate, and keep

Adjustments at a minimal

9/13-1/14 Humana Insurance Agent Tucson,

AZ

Licensed Insurance Agent

Health Insurance Agent, able to Sell

Licensed in 48 States

Enrolled Members New and Current for 2014 Ins with Medicare

Assisted with enrollment process, explained benefits and coverage

Worked in Inbound Call Center

Also worked with RIGHTSOURCE RX Mail order Pharmacy

Taking inbound calls for HUMANA members who are in need of

RX medications

9/11-12/12 Assistant Home Care Tucson,

AZ

Assistant Supervisor

(Adult Home Care-through Codac, SAMHC, Primavera, ETC.)

Prepared daily meals

Food Shopping

Maintained/Cleaned household

On Call 24/7 for emergency issues

7/11-9/11 CCI-Career Connection Incorporated Tucson,

AZ

Customer Service Representative

Inbound Call Center

Manage Customer Accounts/Return Customer Calls to obtain first call

resolution

Customer Service/Educate Sprint Customers

Main Goal-“GIFT”-Greet, Identify Issue, Fix Problem, Thank (value)

Listen, evaluate, solve, confirm, educate, follow-up, and escalate when

appropriate

Strive for what is in your control, Customer Focus, Maintain

Relationship with Sprint

Meet center goals, Quality, Keep low transfer Rate, and keep

Adjustments at a minimal

5/10/10-10/7/10

Coventry Health Care/First Scripts Tucson,

AZ

Associate Customer Communication Specialist

Inbound Call Center

Manage Customer Accounts

Worked with Adjusters for Workers Compensation

Worked with Pharmacies to fill Prescriptions for Injured Workers

Worked with Injured Workers to provide Pharmacy Benefits

Billing/Projects

6/09-10/09 APAC Tucson,

AZ

Team Lead/Supervisor

Inbound Call Center

Manage Team of 15+ Employees

Coaching Employees

Customer Service

Manage Customer Accounts/Return Customer calls

Manage Client Accounts and maintain profits

Training, assisting with transition from training to floor

Payroll/ADP

7/07-05/09 Convergys Tucson,

AZ

Ambassador for American Express

Inbound Call Center

Answering question on customers credit accounts

Customer Service

Training, assisting with transition from training to floor

7/06-01/07 Citibank Tucson,

AZ

Financial Associate

Inbound Call Center

Answering questions on customers bank accounts

Selling additional items needed for accounts

8/97-6/06 AGERO/Formally CCAS Tucson, AZ

Supervisor, and many other hats over tenure

Receive inbound emergency roadside assistance calls as well as,

dispatching the proper service provider in a timely manner

Claims processing

Training and Development/Training Classes

Helping new associates in transition from training to floor

Account Management, retaining clients and profits

Filing, Xeroxing, correspondence, collection of papers, materials and

obtaining signatures on documents as necessary.

Operations, gating, watching call volumes, running reports

Maintained and supervised a team of 20 representatives, by watching,

their performance, and providing feedback and updates to help with,

performance and job functions.

Human Resource/Payroll processing/ADP

Answering all supervisor calls/dealing with escalated calls

Education 1994-1996 Pima Community College Tucson, AZ

General Studies

Computer courses/Typing classes

Sign Language Classes/ASL

2004 University of Phoenix Tucson, AZ

Certification in Human Resources

Bachelor of Science in Business Management

Tucson, AZ

2008/present University of Phoenix

Masters Business Management

Interests Music, playing softball, computers, spending time with my children.

Tips My goal in life is to be the best I can be in everything that I want to

achieve. I have worked for many different companies and would like to

grow and strive for excellence, and become a positive leader and team

player.

Contact this candidate