Julie Symmes

Humble, TX

ace2m0@r.postjobfree.com - 832-***-****

Qualificatons

• Licensed Property & Casualty insurance agent

• Earned distinction as top salesperson in each of my three previous positions.

• Extensive knowledge and experience in Retail Management

• Thorough computer knowledge in programs such as Microsft Excel, Word, Outlook, and AMS

• I am multitasked, hard worker & a team player.

WORK EXPERIENCE

Customer Service Representative

Serna Insurance Agency - Humble, TX - August 2010 to February 2012

Analyze various policies to ensure our system is updated and all supense tasks are completed.

• Communicate continuusly on the phone, in person, and via email.

• Eliminate any and all issues that arise either from policy holders or insurance companies.

• Prepare necessary documents for each case and process specialized reports.

• Conduct and interpret outside research to locate answers my team needs.

• Trained other employees

• Regularly demonstrated abiloities to solve complicated issues and revise policies as needed to ensure

accordance with Texas statues, law, and administrative regulations.

• Promoted within Customer Service to specialized renewal team.

• Took payments, completed policy changes, and assisted with agency downloads into AMS 360.

Sales

Sephora - Houston, TX - June 2009 to May 2010

Clinique Counter Manager The Woodlands, Tx/Galleria/Deerbook Mall

Sales

• Managed all aspects of the day to day retail business operations.

• Provided customer service to growing clientele.

• Prioritize, communicate, delegate, and follow up on opportunities within cosmetic department

• Ensure team accountability

• Responsible for the the training and supervision of five consultants.

• Create action plans for special events; set monthly, daily, and yearly goals.

• Organize meetings, performance reviews, and merchandising.

EDUCATION

Kingwood Community College - Kingwood, TX

2000 to 2001

Humble High School - Humble, TX

1999

SKILLS

Payroll admin

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