Joe Tighe

www.linkedin.com/in/joetighe*

415-***-****

Summary

Management Consultant, CIO and VP roles in high-tech manufacturing, radio and television, finance, and

insurance. IT merger and acquisition expert. Consensus builder, business process re-engineering,

outsourcing, alignment, strategic planning, product development and cost reduction in startup, midsized and

fortune 500 companies. Cloud computing, ERP/CRM and open source technologies to reduce costs.

Professional Experience

Management Consultant – San Antonio, Tx, July 2014 – Present NewTek, Inc.

NewTek, Inc, San Antonio, Tx 2010-June 2014

Chief Information Officer

Directed an international manufacturer information technology organization. Modernized CRM and ERP

software development processes. Developed strategic planning for all front office and back office systems,

web sites, online video technologies and content management, interactive media, streaming video, internet,

intranet, Navision, SalesForce.com, SugarCRM, eMail. Collaborated with department heads and international

business partners. Implemented and managed Agile software development methodology. Moved all critical

applications to cloud technologies. Implemented information technology risk management.

Developed virtual server, virtual storage, hosted servers desktop and software installation strategies and

processes. Identified and resolved information technology security risks. Successfully implemented

business process re-engineering across multiple departments. Implemented bring your own device strategies

to enable mobile applications across the enterprise. Managed enterprise architecture, budgets, system

designs. Managed the software design and delivery of eCommerce, CRM, and ERP systems across the

enterprise.

Management Consultant, March 2008-September 2010

NewTek – Management Consultant. International Manufacturing.

Consulted with C-level team to develop and implement long range strategic technology plans in an

international multi-site manufacturing business.

Plexus – Management Consultant. International Manufacturing.

Consulted with company senior management teams to develop strategic technology plans and

align plans with international multi-site manufacturing business.

Fiserv – Consultant Discovery and Consolidation Project Manager. Financial Services.

Managed a $4m telecommunications project. Aligned program with executive sponsors. Developed

project plans, clarified project scopes for each project, collaborated with the teams to identify the

appropriate resources for task execute. Assigned tasks, monitored progress, identified actions,

issues risks and change management points within the scope of each project.

Munich Re – Consultant M&A Infrastructure Transformation. Insurance.

Consulted with domestic and international senior management teams to aligned program objectives

with business goals. Hired contractors to successfully deliver multiple high-priority merger and

acquisition projects requiring a high level of technology integration. Managed local area networking,

desktops, servers and security systems transformation. Trained staff.

Journal Broadcast Group, Milwaukee, WI 2004 - 2008

Director of Technology

Headed the information technology organization. Managed $6m budget, 25 full time employees. Managed the

software development and strategic planning for web sites, digital interactive products and content

management, interactive media, streaming video, streaming audio, internet, intranet, PeopleSoft, Wide Orbit,

Marketron, eMail, telecommunications and inter-company IP services for Journal Broadcast Group radio, TV

corporate and inter-company applications. Liaison with c-level management. Established rapport and

credibility with department heads. Established the Project Management Office (PMO) and project portfolio

management process. Reduced telecom costs by $250k. Reduced network equipment costs by 50%. Fixed

corporate VoIP systems saving $1.8m in capital.

Managed server, desktop and software installation company wide. Integrated network security, policies and

procedures, trained, resolved controls gaps, evaluated and monitored and managed costs. delivered clean

audits and compliance. Provided technical leadership and guidance to the senior management teams.

Directed IT strategic planning, implementation and support as a key component of the business plan.

Developed and management cost and service metrics. Transformed the department into a strategic business

partner. Managed and delivered multiple large scale projects on time and below budget. Managed enterprise

architecture, budgets, system designs. Managed the software design of new interactive advertising

technologies across the enterprise.

SourceSuite, Irving, TX 2003 - 2004

Director of Technology

Directed international interactive media software development. Aligned business goals. Managed CapEx

budgets, full time and contract personnel. Developed software delivering interactive media to 17 cable

television networks in multiple geographic locations.

• Large scale domestic and international software development

• Managed company and business partner infrastructure.

• Managed domestic and international cable video systems software development

• Vendor management, Facilities and Systems Security, Identity Management

• Telecommunications hardware and services management.

SANcastle Technologies, Irving, TX 2001

Director Network Architecture

Led the Networking Technology Architecture in an entrepreneurial international high tech startup. Responsible

for multi-national software development and direct customer support.

• Managed network engineering and design

• Tested solutions and provided training to clients

• Storage data network architectures and system plans

• Tested storage integration applications

Williams Communications, Dallas, TX 1999 - 2001

Sr. Manager Client Integration Services / North America

• Directed international network engineering and call center teams

• Managed enterprise infrastructure and professional services delivery

• Managed vendors, contracts, project scopes, designs, RFPs and RFQs.

• Delivered data network designs, RFIs/RFQs supporting $320/m annually

MCI Telecommunications, Dallas, TX 1984-1998

Sr. Manager Client Services / North America

• Managed domestic and international local area network and call center teams

• Corporate technical planning

• Managed vendors, contracts, project scopes, designs, RFPs and RFQs

• Network operations center (NOC) consolidation and development

Education

MBA

East Tennessee State University, Johnson City, TN

Bachelor of Science

University of Tennessee, Knoxville, TN

Technology Portfolio

• Development Languages: C, C++, C#, Java, VB, Shell Scripts

• Software: Subversion, Microsoft (SharePoint, Excel, PowerPoint, Outlook, Project, Word, Exchange, MS

SQL, Active Directory, IIS, MMS, Workflow Foundation, SMS, MOM), Visio, Crystal Reports, Clarity, Citrix,

Lotus Notes/Domino, DotNetNuke.

• Protocols: LAN (TCP/IP, Token-Ring, Ethernet, Gigabit Ethernet, 10GE, VLAN); WAN/MAN (IP, DHCP,

DNS, T1, E1, T3, DS3, OSPF, BGP, EIGRP, Frame Relay, PPP, VPN, ATM, MPLS, DWDM, SONET);

Other (SMTP, SNMP, Telnet, FTP, TFTP, TCP, UDP, HTML, XML, XSLT, LDAP, RSS), Voice (H.323,

H.248, SIP, MGP, RTP, ISDN, CAS, Analog, E&M))

• Monitoring / Management: HP Opsware, Computer Associates CMDB, Healthcheck, Solarwinds,

Remedy, Nagios, Cacti, Bugzilla, FogBugz, Checkpoint, CiscoWorks, Apache, Dell OpenManage, HP

Openview, EMC Data Management, Veritas, LogLogic, Microsoft SMS/MOM, Network General, Fluke,

Wireshark, Clearsight, Spirent, OTDR, FACETs, Trackit.

• Methodologies: PMI, Agile, Srum, Waterfall, RAD, SDLC, SLA

• Control Frameworks: COBit, COSO, ITIL, ZACHMAN

• Operating Systems: VMWare, XENServer, UNIX (Solaris, HP-UX, AIX), Windows (Vista, Windows 7, XP,

NT, 2000/3/8), Mainframe (IBM OSx, MVS), Linux (Redhat, Centos, Ubuntu)

• Financial: PeopleSoft, Vantive, Hyperion, Lawson, ROI, NPV, Variance, General Ledger, Accounts

Payable/Receivable

• Telecom: AT&T, Verizon, Sprint, Time Warner, SS7, SIP, VSAT, RF, VOD

• Wireless/Mobile: Windows Mobile, Blackberry BES, WIFI, GPS, SMS, IM, Text Messaging, Aircard,

Mobile Router

• Imaging: Oncore, HP, Xerox, Fax, Scanner, Printer

• Rules & Regulation: SOX, HIPAA, SAS 70, ISO, OSHA

• Facilities: Facility Floor Layout, Physical Floor Engineering, Hot / Cold Aisle, Rack Design, CAT6, (SM)

Single Mode, (MM) Multi-Mode Structured Cabling, KVM Design, Electrical, Cummings Generator, CRAC,

HVAC, Step-down Transformer, Manual Breaker, Liebert UPS, Chiller, FM2000, Biohazard Security,

Grounding, Dry Sprinkler, Fireproof Walls, Visitor Logging, 24x7 Monitoring, Dual Power Grid, Dual

Entrance Facilities, Access Logging, EPA Hazardous Waste, Flood Plain.

• RDBMS: MS SQL, DB2, MySQL

• Computing Environments: DELL, EMC, HP, IBM, SUN

• Voice / Video / Data Environments: Juniper, Avaya, Cisco, Nortel, Polycom, Tanberg, Audix, Dialogic,

Genesis, CSS7, VoIP, SIP, PBX, IRV, VRU, ACD, Switch, Router, Firewall, Remote VPN, Web Meeting,

ILEC, IXC, Peering.

• Security: DMZ, PKI, NAT, SSL, SSH, TLS, WTLS, 3Des, Magnetic Cards, Two-factor Authentication,

Qualys, Nessus, Man Trap, Biometric Authentication, CCTV Security Cams, IP Security Cams, Alarms,

Alerts, Access Logging, RSA Secure ID. RAS

• Storage: DAS, SAN, NAS, EMC, Equalogic, Raid 5, SATA, iSCSI, FC

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