Qualifications

. *+ years Salesforce.com Administrator/Consulting

. Marketing Research Analyst

. Full front end and back end of SFDC

. Force.com Platform, Data Loader, Workflow & Approvals, Custom Reports,

Dashboards, VisualForce Pages (component & controllers), Custom

Objects & Tabs, Page Layouts

. Design, configure, and administration of SFDC including but not

limited to, supporting test classes, Custom Objects, Workflow Rules,

Custom Fields, Validation Rules

. Been active part of 3 SFDC upgrades/installs assigning roles within

SFDC

. Maintain user roles and profiles, security settings, access settings

etc. (User Profiles, Role Hierarchy, Sharing Rules and Security)

. 9+ Years extensive use of reporting using SFDC

. Manage workflow rules, data validation, and triggers

. Use of Salesforce APIs to integrate Salesforce with other tools

. Strong understanding of SFDC best practices and functionality

. Demonstrated ability to meet deadlines, handle and prioritize

simultaneous requests, and manage laterally and upward with a positive

attitude

. Experience working with sandbox and production environments to manage

the distribution of system functional or process change

. Experience working with Salesforce doing custom reporting, modifying

pages, views and dashboards, etc.

. Import/Export Data from external sources

. Experience working with workflows and triggers to automate tasks

. Maintained Sever and Firewall

. Market penetration studies with SIC codes to qualify leads

. Cisco phones/Cisco Integration

Work Experience

Chain Store Guide LLC

2013- 2014

Marketing Research Analyst/Salesforce Admin

. Experience working with Salesforce doing custom reporting, modifying

pages, views and dashboards, etc.

. Experience working with workflows and triggers to automate tasks

. Managed daily work flow creating workflow

. Create Calling Campaigns within SFDC

. Market Analyst

. Data Analyst

. Created daily reports from SFDC

. Worked with several apps (Data Loader, Dupe Catcher)

. Built components of a Salesforce system in the effort to support core

business processes

Feld Entertainment

2003-2013

Salesforce.com Analyst / Administrator

. Performed all tasks related to the day-to-day operations of

implementation of Salesforce.com including managing users, creating

custom objects, master-detail relationships, custom fields, Field-Level

Security, lookup relationships, Lead assignment rules, Queues, Workflows,

and Approval processes

. Lead application trainer for all on-boarding users. Created end-user

documentation for the Sales departments

. Requirements definition/translation to technical specifications,

workflow customization, report

development and training documentation to support CRM Adoption, Best

Practice, data management and reporting.

. Managed data loads and data quality

. Created complex reports utilizing functionality such as buckets,

formulas, filters, charts and dashboards

. Wrote technical and functional specifications of all SFDC enhancements

and new IT processes

. Provided all IT support including managing server and firewall

. Create Best Practices and SOP Development

. Instrumental in the startup of a Salesforce.com implementation

. Served as the SFDC Administrator/Developer

. Cisco Integration with SFDC

. Managed daily work flow

Other

Serving a second 4 year elected term on the Hillsborough Health Care

Authority Board

Attended DreamForce 2013

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