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Customer Service Representative

Location:
Toronto, ON, Canada
Posted:
July 22, 2014

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Resume:

MARIDIAN GENELLE BROADUS

**** ********** ***** ********* * San Diego, California 92115

Home: 619-***-****, Cell: 619-***-****:

ace2j6@r.postjobfree.com

OBJECTIVE: To utilize my skill set and knowledge to continue to enhance the

growth

and success of your company.

CURRENT STATUS

Student: University of Phoenix Master of Art Education program 9645

Granite Ridge Drive San Diego, CA 7/30/13 - present.

EMPLOYMENT HISTORY

Recruiter: Advantage Resourcing 9450 Scranton Road Suite 106 San Diego, CA

6/11/13 - 7/26/13 (corporate closure of local office)

. Sourced and placed qualified job applicants with prospective

employers using social media such as CareerBuilder, Indeed, and

Craigslist

. Conducted interviews and background checks

. Utilized E- Verify linked to I-9 Express

. Answered multi-line phone system

. Operated printer, Microsoft Word, Microsoft Outlook, and navigated

through various databases

Supported Employment Engineer: St. Madeline's Sophie Center 2119 Madison

Avenue, El Cajon, CA 11/1/12 - 6/3/13

. Supervised and job coached consumers in Work Activity Program

. Supervised consumers in daily snack bar operations and customer

service

. Facilitated conflict resolution between consumers

. Coordinator Career Path Program

. Developed two onsite job positions

. Documented daily progress and annual meeting notes

Customer Service Representative: Advantage Staffing 9450 Scranton Road

Suite 106 San Diego, CA 6/2012-10/2012

. Completed temporary office duty assignments for various companies

Brand Ambassador and Promotional Speaker: San Diego Kuumba Fest, San Diego,

CA 11/2006 - 2/2012

. Spoke at community colleges, universities, and other venues promoting

three day cultural event

. Health and wellness facilitator

. Actor and Playwright.

Independent Placement Job Coach: The ARC of San Diego, San Diego, CA

7/2000 - 1/2012

Supervised and reinforced on the job skills with developmentally challenged

adults at their place of employment

. Facilitated conflict resolution between employers and consumers

. Conducted annual meetings and wrote documentation

. Wrote and implemented work goals

. Documented daily progress notes

. Maintained case files

Recruiter: U.S. Census Bureau, Jacksonville, North Carolina 11/1998 -

2/2000

. Located various facilities to conduct Census testing

. Facilitated Census information through verbal and written instruction

. Assisted eligible applicants in completing Census forms

. Administered Census test upon completion gave immediate feedback to

applicant

. Performed office duties; answering phones, photocopying, and used

Microsoft Word

Instructor: Teri Inc. Oceanside CA 5/1992 - 6/1997

. Wrote, implemented, and facilitated lesson plans at day program for

developmentally challenged adults

. Taught social skills and various skills set in the classroom and in

the community

. Implemented and executed behavior modification plan in the classroom

and in the community

Kindergarten Assistant: Mainside Childcare Development Center Oceanside CA

3/1991 - 5/1992

. Instructed school-age children in various subjects

. Wrote and implemented lesson plans

. Supervised activities in and out of the classroom

Cashier Checkout Supervisor: Woolworth. Oceanside CA 2/1990 - 3/1991

. Supervised and assisted cashiers in their cash handling transactions

. Responsible for balancing cash drawers at night

EDUCATION

. Associate of Science Degree in Communication San Diego City College,

2003

. Associate of Arts Degree in Black Studies San Diego City College,

2011

. Bachelor of Science Degree in Communication University of Phoenix,

2012

. Master Degree in Education (expected graduation date: May 31, 2015)

JOURNALISM EXPERIENCE

. Newscene San Diego City College, San Diego, CA 2002 - 2005

. Wrote copy, produced, and reported news stories for broadcast on

weekly college news program

. Edited packages

. Shot footage and interviewed subjects in the field

. Anchored show that won a Student Emmy in 2006

Intern KSWB Channel 5 San Diego, CA 2003

. Production Assistant

. Wrote copy and interviewed subject in the field



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