James Hilgedick

**** ****** *** *, **. Louis Pk., M N 55416

Home: *** -***-**** - ****: 2 18 -256 -2001 - ace2fz@r.postjobfree.com

Summary

Ambitious Director of Operations with commercial awareness, committed to cost- effective management of

resources and quality performance. Builds and retains high performance teams by hiring, developing and

motivating skilled professionals.

Highlights

Team building

Operations management

Cost reduction

Budget forecasting

Process improvement

Performance tracking and evaluation

P&L management Employee engagement

Experience

Director of Operations

March 2003 to June 2014

Northland Communications, Inc - Grand Rapids, MN

Successfully negotiated contracts with 2 video and 5 Internet providers to build satellite communications

division which increased revenue, retail opportunities for sales team and diversified company's scope.

Designed and implemented product awareness program to increase employees' knowledge of products and

services which ultimately resulted in 33% increase in sales.

Established combined inventory management and scheduling system that helped reduce inventory levels and

held employees more accountable for inventory assigned to them.

Developed and implemented employee recognition and reward program resulting in lowest turnover rate in

company history.

Spearheaded development of distributor network within five state area.

Identified key growth opportunities for the business through providing satellite Internet services to an

nearly untapped rural market.

Managed the day- to- day tactical and long-term strategic activities within the business.

Conducted cost, schedule, contract performance, variance and risk analysis.

Drafted business plans, budgets and quarterly and semi-annual business reviews.

Director of Operations

July 1998 to February 2003

Professional Communications, Inc – Elk River, MN

Successfully negotiated contracts with top 5 MSOs to increase company's revenue by 100%

Trained and managed regional managers in 7 DMAs and oversaw operations to ensure client satisfaction,

operating efficiency, and compliance with corporate procedures.

Implemented QC division tasked with providing feedback to training department. QC failure rate dropped

from 18% to below 6%

Led collaborative review of satellite offices and streamlined from 7 to 4 resulting in 17% decrease in annual

expense.

Implemented two- way cellular communication system achieving nearly cost neutral expense over company's

one way system.

Consistently surpassed all goals and objectives as set by C- Level management.

Offered feedback to C- level management on the effectiveness of strategies, selling programs and initiatives.

Drafted business plans, budgets and quarterly and semi-annual business reviews.

Education

Associate of Applied Science : Business Management

Hennepin Technical College - Eden Prairie, MN, US

Advanced coursework in Business Administration

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