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Sales Customer Service

Location:
South Bend, IN
Salary:
85,000 (negotiable)
Posted:
July 22, 2014

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Resume:

Thomas Zoller

ace2fi@r.postjobfree.com

574-***-****

***** ******** **., *******, ** 46530

A Sales Engineer and Project Manager possessing a strong combination of technical aptitude

and customer service/sales skills. Able to analyze and gain a strong understanding of clients’

needs in order to effectively design systems, recommend, and sell products. Previous work

experience in the Tool and Die, Plastic Extrusion, and Recreational Vehicle Industry.

ZT Equipment LLC., Granger, IN 46530 2013 - Present

ZT Equipment is a consulting company that focuses on providing equipment needs to industrial

manufacturing companies. We provide the expertise to locate quality used equipment by utilizing

our network of contacts throughout the United States and International markets.

G&K-Vijuk International Corp. Elmhurst, IL 60126 2006 - 2013

Distributor of bindery equipment-specializing in pharmaceutical and miniature/commercial

folders, customized to produce outserts and glued booklets

Sales Consultant/Engineer:

.

• Extensive travel throughout the continental United States averaging 100 plus days per year

• Increased client base by 35% while servicing, and increasing sales to existing clients

• Audit clients facility and production requirements to design and recommend proper

product systems

• Achieved a 20% increase in efficiency by redesigning product demonstrations

• Answer and resolve client questions, problems and concerns regarding functional and

technical elements of equipment

• Assist and provide guidance to client with financial matters

• Worked with management to design and offer more attractive financial arrangements to

potential clients

• Consulted and assisted Product Managers to meet customer requirements and develop

strategic planning for product development

• Reduced delivery time by 15% through introduction of new ideas and redesign

• Assist with installation, training, trouble shooting, operation and service of equipment

• Increased sales by 58% in 2010, and 22% in 2011, exceeding existing sales records

• Marketing research analysis on future sales growth for potential new and existing

client base

• Assisted with set up of display booth and represented company at Industry Trade Shows as

Sales Consultant

Thomas Zoller Page 2

Evangel Press Nappanee, IN 2000 to 2006

A full service printer, also providing design services, warehousing, fulfillment services,

and mailing services

Operations Manager:

• Achieved a 30% increase in productivity through proper design and supervision of the printing

and pre-press department. Error rate improvement of 35%

• Reduced production expenses by 15% through improvements in purchasing and utilization

• Developed building and grounds maintenance schedules and procedures resulting in saving of

20%

• Coordinated safety programs resulting in a major reduction in accidents, two (2) years of

accident free operations, and a 95% reduction in OSHA fines

• Reduced warehousing and stockroom cost by 18% by reduction of excess inventory and

improved cost control procedures

• Performed mechanical repairs on equipment resulting in $10,000- $15,000 savings annually

• Oversaw postal cost resulting in a 35% cost reduction

• Coordinated inbound and outbound shipping achieving savings of $30,000 annually

Duley Press Inc. Mishawaka, IN 1989-1999

A full service printer providing complete printing and bindery services

Production Supervisor:

• Supervised all pre-press and printing department functions

• Purchased supplies, paper, and equipment

• Job scheduling, quality control, proofing

• Customer relations

• Maintained warehouse

• Performed mechanical repairs on equipment

Printing Press Operator:

• Operated multiple color and sizes of printing press

Bindery Operator:

• Operated all bindery and finishing equipment

Thomas Zoller Page 3

Elkhart Brass Manufacturing Elkhart, IN

Company manufactures machined plastic, aluminum, steel, and brass products for the

firefighting apparatus industry

Production Employee:

• Operated vertical machining center & turret lathe

• Operated Goss multiple head machining center

• Assembly and grinding department

Additional Work Experience

Skilled employee within the Recreation Vehicle Industry in fields such as Quality Control

Department Supervisor, manufacturing of motorhomes, travel trailers, and custom van

conversion, audio and visual equipment and appliance installation, wire harness assembly,

custom painting and preparation of recreational vehicles

Specialized Training and Skills

Courses at Graphic Arts Technical Foundation- Quality control and operations for the printing

industry, advanced process printing, advanced digital prepress, advanced bindery solutions.

(Graduated top 10% of class)

IOSHA Safety Train-The-Trainer Courses – Right To Know, First Aid, MSDS Documentation,

Fork Lift Training, Injury and Safety Documentation, Lock Out / Tag Out.

(Responsibilities included completing IOSHA classes, provide training and implementing

procedures for all OSHA required safety classes to all staff members)

Proficient with Microsoft Office Programs – Excel, Power Point, Word

Other software program experience - Sage ACT Contact Data Base System



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