Ms. Claudette Mathis

**** **** **** ******** #***

Dallas, TX. 75243

972-***-****

ace2ek@r.postjobfree.com

To Whom It May Concern,

My name is Claudette Mathis and I’m extremely interested in the employment opportunity available. I

possess the experience which coincides with the opportunity available within your company. Please keep in

mind that I am a self-starting, focused individual who catches on quickly.

Knowing how important it is to fill the position, I respectfully request a face to face meeting to discuss my

interest and qualifications in becoming a part of your team.

Thank you for your time and consideration and I look forward to meeting with you!

Cordially,

Claudette Mathis

Claudette Mathis

8550 Fair Oaks Crossing #209

Dallas, TX. 75243

972-***-****

ace2ek@r.postjobfree.com

Personal Statement

Back-Office professional with over twelve years of experience within the energy industry. Working closely with

management and clients to ensure world class service; results driven and highly competent employe

Qualifications

• Leadership Skills, Self-starter

• MS Office 2010, WORD, Power Point Excel,

• Ability to multi-task

OUTLOOK, Windows XP, Windows 7

• Strong Analytical Skills

• 10 Key

• Can type 60+ wpm

• Bookkeeping

• Data Processing

• Experienced with computers, internet, copiers,

• Banner, Citrix, SAP

fax/e-fax

Experience

Billing Coordinator, Atmos Energy

Dallas, TX.

05/2013 – 4/2014

Processes electronic bill exceptions that are returned due to incorrect email addresses. Updates customer email and

mailing addresses through on-line billing system.

• Reviews and resolves written customer inquiries, requests, complaints and other correspondence.

• Reviews and processes undeliverable mail.

• Reviews, analyzes and corrects errors on customer accounts to ensure accurate billing. Refers escalated

complaints to designated level of responsibility

• Processes sales tax credit, deposit, consumption and monetary adjustments as needed to ensure correct

billing. Refers more complex adjustments to the designated level of responsibility.

• Processes default customer setup and maintenance. Requests include system configuration.

• Researches and resolves meter reading and billing exceptions.

• Reviews and processes new customer list to identify accounts to receive a new customer packet. May

prepare out-going correspondence for customers or other utility companies regarding account history.

• Reviews and processes electronic address updates exceptions.

• Adheres to business processes, designs and controls.

• Prepares various reports and maintains files as needed.

Back Office Solutions, Vertex

Richardson, TX.

11/2000 – 4/20/2013

• Process electronic bill exceptions returned due to incorrect email addresses. Update customer information, as

needed.

• Reviews, analyzes and corrects errors on customer accounts to ensure accurate billing. Refers escalated

complaints to designated level of responsibility

• Processes sales tax credits, deposits, consumption and monetary adjustments as needed to ensure correct billing.

Refers more complex adjustments to designated level of responsibility.

• Prepares various reports and maintains files as needed.

• Researches and resolves meter reading and billing exceptions.

• Sends information to transmission and distribution provider for approval within Critical Care.

• Acts as Team Lead when needed: train new employees and help current team members.

• Obtain customer’s credit status from partnering collections agencies.

Tax Preparer, MD Group Financial Services

Dallas, TX.

01/08 – present

• Check data input or verify totals on forms prepared by others to detect errors in arithmetic, data entry, or

procedures.

• Interview clients to obtain additional information on taxable income and deductible expenses and allowances.

• Consult tax law handbooks or bulletins in order to determine procedures for preparation of atypical returns.

• Furnish taxpayers with sufficient information and advice in order to ensure correct tax form completion.

• Check data input or verify totals on forms prepared by others to detect errors in arithmetic, data entry, or

procedures.

• Compute taxes owed or overpaid, using adding machines or personal computers, and complete entries on forms,

following tax form instructions and tax tables.

• Review financial records such as income statements and documentation of expenditures in order to determine

forms needed to prepare tax returns.

• Maintain records of clients and tax returns filed for them

Contact this candidate