Danielle Bush

** ******* ***** • Capitol Heights, MD 20743 • 202-***-**** • ace2ch@r.postjobfree.com

Skills

Software: Microsoft Office Suite 2000, 2003, 2007, & 2010 (Access, Excel, PowerPoint, Word);

Microsoft Windows Operating Systems 2000, XP, Vista and Windows 7; Norton Ghost; installing

drivers; SharePoint; basic HTML, blogs, and wikis; basic understanding of database and SQL

Hardware: Cisco IT Essentials (PC software and hardware); HP desktops & laptops; Dell

desktops & laptops; Lenovo ThinkPad laptops; HP printers; general computer builds and repairs;

hardware installations and swaps; BlackBerry configuration

Networking: General networking experience (running cables, troubleshooting connections,

activating ports)

Support: Helpdesk: escalation and documentation on ticketing system, customer service support

(email, phone, and in person)

Certification(s): Information Technology Training. Working towards CompTIA A+ Certification

and Salesforce Admin

Experience

Annie E. Casey Washington, DC

Salesforce Specialist/Receptionist March 2014-Present

Create over 30 contacts and organizations daily.

Develop custom reports to export into excel spreadsheets

Convert Leads, Clean-up Contacts/Orgs and Manage Users

Create Campaigns and upload contacts using data loader

American Red Cross Washington, DC

(Intern) Salesforce Administrator August 2013- January 2014

Create and maintain fields, views, reports, dashboards, campaigns and other salesforce.com

objects and functions.

Resolve Remedy tickets by contacting customers to fix their Salesforce issue.

Create and administer training to existing or new users/groups.

Formulated account reports in Salesforce in order to efficiently create backups.

Maintain, enhance and create workflows, functions and configurations within the Salesforce.com

environment

Monitor and manage exception logs for back end system integration with SFDC

McDonalds Washington, DC

Cashier September2011 – July 2012

Collaborated with 12 or more associates daily using a POS system to provide customer service to

customers.

Developed everyday routine using cash registers to serve more than 200 people quick and

efficiently.

Reported to 2 managers once a day using an electronic money counter to show how much money

was accumulated at the end of each shift.

Education

Year Up / Northern Virginia Community College Arlington, VA

Information Technology Training March 2013 – January 2014

Enrolled in a leading national career development program with 250 corporate partners

graduating 1,500 students annually across ten cities; the one-year program includes college-level

coursework, career training, and a six month corporate internship

Enrolled in Information Technology track, preparing students primarily for roles in desktop

support, IT help desk, and business operations; mastered coursework in computer

networking, computer troubleshooting and repair, business writing, professional skills, personal

finance, customer service, and critical thinking; completed Cisco IT Essentials course material via

Year Up, a Cisco Networking Academy

Earned 18 college credits in Information Technology and English in partnership with Northern

Virginia Community College

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