Steffen Grabowski

***A Monroe St, Apt * Brooklyn, NY 11216

347-***-**** ace29m@r.postjobfree.com

EDUCATION

BARUCH COLLEGE, ZICKLIN SCHOOL OF BUSINESS New York, NY

Master of Business Administration in Computer Information Systems & Marketing, GPA: 3.6 May 2014

MONROE COLLEGE New Rochelle, NY

Bachelor of Arts in Business Management, GPA: 4.0 December 2008

EXPERIENCE

YCD Multimedia New York, NY

Manager, Customer Operations & Purchasing 06/10 – 1/14

• Managed international IT installation rollout projects for digital signage applications of all key customers

• Responsible for defining the plan, scope, budget, documentation, team, risks and the successful delivery of a project

• Created liaise between departments, customers and third parties to enhance understanding of requirements and expectations,

resulting in the improvement of performance and overall efficiency of projects

• Collaborated with both account executives and customers in order to identify and develop customized IT solutions based on the

customer’s business needs

• Analyzed data to create new insights, improve forecasting and increase sales for customers

• Developed and managed an annual IT operating budget of $1.3 million

• Negotiated long-term contracts and programs with key vendors, generating $200,000 in annual savings

• Supervised and counseled the professional services team on resolving customer software and hardware service calls to ensure

customer satisfaction

• Assisted product managers with the development life cycle including analysis, design, development, deployment and

endorsement of new software versions and product releases

Operations Analyst 07/09 – 06/10

• Worked as a IT project manager under the Senior Director of Operations

• Assisted on the implementation of a new ERP system to improve workflows

• Facilitated training for professional services team and clients on proprietary software, hardware and infrastructure needs

• Identified new partnership and vendor relationships resulting in the implementation of new cost cutting initiatives

Operations Coordinator 02/09 – 07/09

• Provided customers with software, hardware and infrastructure support

• Processed and approved invoices

• Responsible for IT equipment purchase processing and inventory

• Prepared servers for customer applications with customized software and hardware

Posman Collegiate Bookstores New Rochelle, NY

Administrative Assistant 01/08 – 12/08

• Maintained supplies inventory by checking stock to determine inventory level and placed orders for needed supplies

• Responsible for ensuring accurate information was reflected in records management systems

• Participated with the training, supervision and onboarding of new employees

• Performed related functions involving receivables, payables, and bank transaction processing

Hudson River Park Trust New York, NY

Intern 06/08 – 09/08

• Collaborated in the development of the employee handbook included the assembly and analysis of the collected data

• Designed general training course material and served as the point of contact for employee training programs

• Developed job descriptions and assisted with the screening process in order to assess prospective candidates

SKILLS

Computer: Proficient in MS Office Suite (Excel, Word, PowerPoint, Outlook, Access), Microsoft Project, Salesforce, SQL, Priority

ERP System, Agile/Scrum/Waterfall Methodologies, UML, SPSS, Basecamp

Languages: Fluent in English and German, Intermediate in French

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