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Customer Service Manager

Location:
New Okhla Industrial Development Area, UP, India
Salary:
10.lacks PA
Posted:
July 23, 2014

Contact this candidate

Resume:

RAVIN KUMAR

H.No.***/**,VeerNagar

Gurgaon-****01 (HR)

Tel (Res.) 91-2305330

M# 981*******

995-***-****

ace291@r.postjobfree.com

Career Objective

I plan to build a long-term career with a progressive and professionally

managed organization in challenging, competitive and rewarding environment.

I have equipped myself conceptually and practically towards achieving my

goal and am on the lookout for an opportunity to apply myself.

Experience

. It is a multifarious role, which involves Office Administration,

Facility & operation Management, Commercial Management, Vendor &

Procurement Management Project Management and Team Management.

EXPERIENCE SUMMARY

From April-2012 working with P.E. Analytics Pvt Ltd

Designation -Manager - Admin

Reporting To - Head HR and Admin.

From Aug-2011 TO April 2012 worked with JOHNSON CONTROLS INDIA

Designation - Admin and Facility Manager

Reporting To - Facility Head

Sept.2006 ~ July-2011 worked with SPANCO LTD Gurgaon

Designation - Deputy Manager Admin

Reporting To - National Head Admin and CEO

Company Description:

SPANCO introduces itself as one of the Leading System Integrator in the

field of IT and Telecom in India. With a very successful 2009-10, SPANCO

has achieved a Turn Over of more than Rs. 1200 Cores and is able to

maintain its Leadership in the System Integration Market.

September - 2004 to September - 2006 worked with SPARSH BPO

Gurgaon

Designation - Assistant Manager Admin

Reporting To - Head Administration

SPARSH is the leading domestic Call Center in India, This company is

having over 4000 + staff in Gurgaon . This company is also having centers

at Bombay, Pune, Bangalore, Calcutta and Chennai.

JOB PROFILE

General Administration

. Overseeing planning, coordinating, direction and effective execution

of organizational policies, directives and guidelines ( Standard

Operating Procedures).

. Governing and supervising maintenance and upkeep of organizational

assets like office premises, guesthouses, staff canteens, vehicles,

firefighting and estate management.

. Coordinating & organizing various activities like seminars,

conferences, team activities, and recreational activities.

. Cafeteria Management.

. Managing hotel accommodation, air & train tickets for the employees

and executing lease agreement for expatriate & company guesthouse.

. Developing vendors for all administrative services including general

purchase (Furniture, Maintenance Goods, Stationary, F & B Goods,

Office Uniform, & other administrative goods).

Facilities Management

. Ensuring effective maintenance of large sized facilities including

Infrastructure, Buildings, HVAC / Power systems, CCTV Camera etc.

. Negotiating with & finalizing Service Agreements with reliable

contractors for execution of servicing works as per budgeted

parameters.

. Preparing AMC agreements for equipment's like UPS systems, Generators,

ACs and various other equipment's.

. Following and rectification of various technical problems related to

UPS and electrical problems in co-ordination with respective agencies.

. Outsourcing of various activities like catering services, maintenance

and operation of electrical installation and generator, AC

equipment's, maintenance of landscaping & gardening, cleaning,

housekeeping and maintenance of plumbing & sanitary system.

. Handling negotiation & contact management in the form of Purchase

order & work order.

Security, Housekeeping & Asset Management

. Implementing stringent security network and security measures for the

safety of high-value assets and material.

. Preparing Operating Procedures for Asset Management entailing

security, monitoring security services. Recommending passive & active

protection measures.

. Coordinating with insurance agencies for securing protective cover for

company assets.

Infrastructure Setup & Material Management

. Interfacing with management for designing layout, defining

specifications for restructure / expansion of office space.

. Identifying viable properties for Office Space, Guest Houses etc. and

finalising lease / rental deeds.

. Liaising with external agencies, contractors and materials department

for procurement of materials.

. Stock management

. Statutory Compliance

. Coordinating with the govt. authorities for all formalities and

seamless execution of organizational work.

. Securing necessary permissions, sanctions and approvals for smooth

project execution.

. Representing of behalf of company in legal matters at different

court's

. Electricity Board, Fire office and other Govt. Officials, etc.

Vendor Management

. Identifying & developing vendor source for cost effective purchases

and reduction in delivery time.

. Assessing of the performance of the vendors based on various criterion

such as percentage for rejections, quality improvement rate, timely

delivery, credit terms etc.

Other related Areas:

. Pest Control

. Horticulture

. Medical Services

. Courier Management

PHOENIX FINE CHEM PVT. LTD

Admin / Commercial Executive March-99 to 13 Sept.04

Worked with Phoenix Fine Chem Pvt. Ltd. They are manufacturing

Pharmaceutical Intermediates having 80% of export. The plant is situated in

Roz Ka Meo, Distt:- Sohna, Gurgaon

Work Responsibility - Sales Coordination, Dispatches, Logistic,

Documentation, Laisioning, Customer Service.

JOB PROFILE

. Complete handling of Export and Domestic Shipments.

. Export Documentation (Pre & Post Shipment)

. Laisioning with Clearing & Forwarding Agent, JDGFT, Local Excise

Office, Custom House, Airlines, Domestic Cargo & Courier Company.

. Preparation of DEPB and Advance License application and there

registration at Custom House.

. Logistic Management for effective & 'On Time' Delivery of Finished

Goods.

. Follow up of Buyers order schedule on daily basis (Export & Domestic).

. As Co-ordinator between Marketing & Production Department.

. Informing buyer with latest up-date of there order Schedule &

Dispatch.

. Keeping up-date with latest sales related correspondence and of our

various clients.

. Assisting M.D. on day to day Commercial & Admin activities and on his

Personal assignments.

. Responsibility for travel arrangement for domestic and International

Itineraries.

. Planning, sourcing and maintenance of company transports.

. Maintaining Strategic relationship with local authorities.

. Any other responsibility assigned time to time.

TOWN & TRAVEL CARGO PVT LTD.

Co-Ordinater (Jan 97 to Feb. 99) New Delhi

This company is in Cargo, Export and Travel Business I worked as co-

ordinater overseeing Customer Relation, Laisioning with various Govt.

Authority and Air-Lines, Export Dispatches, Custom Clearance and

documentation.

SPORTS AND CO-CURRICULAR ACTITVITIES

. Represented School & College in Basketball & Kabbadi up to Regional

Level.

. Won several prizes in various dramatic events, debates singing and

dancing.

. Was elected the best M.P. of youth parliament for South Region.

. NCC - C Certificate.

ACADEMIC QUALIFICATION

Educational

Graduation (B.A.) : 1993

P.G.Diploma in labour Law and Administrative law - 2010

P.G.Diploma in Healthcare and operation Management

Diploma in Export & Import Management

Diploma in Pharmacy

PERSONAL DETAILS

Date of Birth : 28th Aug 1971

Father's Name : Shri Raj Kumar

Material Status : Married

Current Salary : 9.0 Lac PA

Date:

Place: Gurgaon (Ravin Kumar)



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