Denise Hurd Customer Service & Support Specialist

Houston, TX 77007 Offering an award-winning track record of customer

Home: 713-***-**** care excellence within high-volume environments that

ace264@r.postjobfree.com include...

Career Snapshot Veterinary Clinic - Medical Office - Audio/Video

Ten plus years of Customer Service Desk

commended performance Key Skills

in key customer

service and support

roles.

Expert in customer

care/communications,

problem solving and

relationship

building.

Proficient in

assorted databases.

ACCOMPLISHMENTS

Completed 2000

Luekemia Foundation

Marathon

Completed Navy Seals

Physical Fitness

Course

Computer Programs

Practice Fusion,

Kareo, Cornerstone,

Word,

GoogleChrome,Internet

Explorer

Mission Statement

Strive to exceed

customer/ employer

expectations by

delivering

second-to-none

service. Maintain

customer centricity

in all initiatives

and interactions,

always putting the

customer first.

World-Class Customer Service Technical/User Support

Troubleshooting/ Problem Complaint Handling

Solving Reports & Documentation

Customer Order Fulfillment

Experience

Heights Veterinary Receptionist,2012 to 2014

Clinic

Houston, TX

Village Veterinary Customer Support Administrator,

Clinic - 2004 to 2011

Houston, TX

Quality Admin. Assistant, 1998 to 2003

Publishing-Houston,

TX

Re/Max Broker Assistant/Office

Westside-Houston,TX Admin.1996 to 1998

Provided telephone, online and face-to-face customer

service/support in high-volume offices (handling an

average of 60 calls/ inquiries daily), busy retail

customer service desks and family run business'.

Performance Review Excerpts

This employee exemplifies excellent customer

service...consistently thinks outside the box and

finds creative ways to solve customer

problems...Identifies opportunities to increase

customer retention and satisfaction through the use

of up/cross-selling strategies and excellent

communication skills...well organized, with the

ability to multitask and prioritize

workload...documents in detail all interactions with

customers (2003 Performance Review,)

Handles the demands of a high-volume customer

service desk with ease...exemplary customer service

and complaint handling skills... dedicated and

reliable (1984 Performance Review)

Education

Monzono High School Albuquerque, New Mexico

Graduated 1974

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