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Customer Service Manager

Location:
Jacksonville, NC
Posted:
July 23, 2014

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Resume:

Kristy Lynn Via

**** ***** *****

Wilmington, NC 28405

Home: 910-***-****

Mobile: 910-***-****

OBJECTIVE

To obtain a position that will utilize my skills, experience and knowledge in the formalization,

negotiation and management of company proposals, regulatory submissions, direct reports, RFIs,

RFPs, complex contracts and budgets together with providing interpretation and analytical

support for internal team and external clients.

EXPERIENCE

Dates Employed 04/16/2012 – 09/28/2012

Company AAIPharma Services Corp

Location Wilmington, NC

Job Title Contract Administrator (Contractor)

Responsibilities were creating a contract database using Salesforce software and providing

administrative support to Vice President, Corporate Secretary, General Counsel and the Business

Development team of AAIPharma Services Corp. The purpose of developing the contract

database was to establish better functionality and faster service for the Business Development

team so that they would be able to extract specific information from the contract and budget

without delay from the legal department. Another important factor of this project was

developing a more efficient tracking system that assisted in setting daily, weekly and monthly

project priorities. For example, triggered email alerts to specific team members for upcoming

contract deadlines, milestone payments timelines, retention deadlines, forecasting and discount

pricing deadlines.

My general duties also included, but not limited to, review and editing of Commercial

Manufacturing Agreements, Confidentiality Agreements, Product and Supply Agreements,

Quality Agreements, Service Estimates and Master Services Agreements.

Dates Employed 04/2011 - 06/2011

Company Target Pharmacy

Location Wilmington, NC

Job Title Team Member/Part-time

Duties performed were customer service, cashier, stocking and filling prescriptions.

Student – November 2009 to Present.

Penn Foster University (Online)

Health Information Technology Bachelor’s Degree Program – Currently enrolled.

Dates Employed 03/28/2007 – 10/23/09

Company Smith Hanley Consulting/inVentiv Clinical, providing services to

GlaxoSmithKline (Contractor)

Locations Remotely in Wilmington, NC and RTP

Job Title Contract Manager

The contract manager's position entailed working within GlaxoSmithKline's ICG ("Investigator

Contracts Group") as a Lead in the development and implementation of investigator study

budgets and contracts during the start-up stage through close-out of a clinical trial using a

benchmarking system to calculate procedural/non - procedural, special and conditional costs.

Additional responsibilities included, but not limited to, assist in development/improvement of

contract and budget tracking systems for study team; to act as a liaison between study teams and

sites during contract & budget negotiations to effectuate timely study drug shipment and study

timeline goals; Track & report cumulative budget costs to capture overall budget savings per

assigned study, and track and report individual site timelines in contract & budget negotiations. I

have knowledge in contract, budget, multiple tracking databases, and historical research

databases in a wide range of therapeutic areas and study phases (I - IV). Therapeutic areas are

Oncology, Respiratory, Infectious Disease and Neurosciences.

Dates Employed 11/2006 – 03/2007

Company PharmaLinkFHI

Locations Raleigh/Durham and Wilmington, North Carolina

Job Title Regional Contract Associate - (Contractor)

Responsibilities included, but not limited to, formalizing and creating Standard Operating

Procedures for Investigator Clinical Trial Agreements, Master Service Agreements and Study

Budgets for company together with providing written internal investigator Clinical Trial

Agreements and study budget guidelines and training to employees. Lastly, I was contracted to

negotiate and finalize 150 + investigator contracts and budgets for newly awarded Oncology

Phase I study. Timeline estimated at three months (December through February).

Dates Employed 8/14/2005 – 8/4/2006

Company PPD, Inc.

Locations Wilmington, North Carolina

Job Title Certified Paralegal, Contract Analyst

Responsibilities were primarily negotiating investigator contracts for multiple clinical trials in

various therapeutic areas and acting as a liaison between investigative sites, internal Clinical

Study Teams and multiple Sponsors. The number of contracts assigned and managed ranged

anywhere between approximately 80 and 200. Additionally, my assigned investigator contracts

included Latin America clinical studies.

Dates Employed 8/2002 – 11/2004

Company Inveresk, A Charles River Company (kna Kendle)

Locations Cary and Wilmington, North Carolina

Job Title B.A., Certified Paralegal, Contracts/Regulatory Associate

Duties performed: Formalize, negotiate and finalize contracts and regulatory documents in

relation to clinical study trials during study start-up phase. I was a Lead Contracts Associate for

multiple study projects in which I was responsible for ensuring that all legal and regulatory

documentation requirements were satisfied in accordance to local, state and federal law in

addition to standard company policy. Additionally, my responsibilities were to negotiate contract

language directly with clients and investigator sites and to provide overall analysis of

contractual, regulatory and study budget compliance. The number of contracts managed ranged

between 50 to180.

Dates Employed 11/2000 – 12/2001

Company Shipman & Associates, LLP, Attorneys at Law

Locations Wilmington, North Carolina

Job Title B.A., Certified Paralegal

Duties performed primarily concentrated in complex civil litigation. Responsibilities include

preparation of various legal documents, case management, scheduling of mediations and attorney

calendars, organize and maintain client files and relationships, and proofreading correspondence,

spreadsheets and legal documents. Types of cases handled include, but not limited to, class action

and individual plaintiff stucco litigation, predatory lending (class action), products liability and

personal injury.

Dates Employed 4/1998 – 11/2000

Company Kenneth A. Shanklin, Attorney at Law

Locations Wilmington, North Carolina

Job Title Certified Paralegal/Legal Secretary

Duties performed focused primarily on complex environmental cases, land and zoning disputes,

trusts & wills, title searches and real estate closings together with preparation of various legal

documents, case management, scheduling of mediations and attorney calendars, organize and

maintain client files and relationships.

Dates Employed 7/1997 – 3/1998

Company Lineberry & White, LLP, Attorneys at Law

Locations Wilmington, North Carolina

Job Title Paralegal/Legal Secretary

Responsible for maintaining client accounts and billing, preparation of various legal documents

in civil and criminal cases, opening and closing files. Types of cases included: personal injury,

traffic, DWI, Court-appointed criminal cases, domestic, custody, child support, separation

agreements, and civil litigation.

Dates Employed 9/1994 – 8/1996

Company James B. Morgan, Jr., Attorney at Law

Locations Wilmington, North Carolina

Job Title Legal Secretary

Assisted solo practitioner, James B. Morgan, Jr., with criminal, civil, domestic, divorce, child

custody, last will & testament, personal injury, social security disability, real estate closings,

DWI and traffic claims. Duties performed: Preparation of various legal documents, obtained

criminal records and discovery documents, preparation of real estate forms, closing packages and

limited title searches. Organized and managed medical records and prepared chronologies. Assist

in office management responsibilities.

Dates Employed 10/1992 – 8/1994

Company Northrope D. Rice, Attorney at Law

Locations Wilmington, North Carolina

Job Title Office Manager/Legal Secretary

Responsibilities included management of personal injury files, social security disability files,

domestic and traffic cases. Duties performed: Preparation of various legal documents,

maintenance of client relations and files, consultations with social security disability clients and

physicians. I am knowledgeable of the administrative process of the Social Security

Administration and Office of Hearing and Appeals, and the Worker's Compensation

Commission. Organized and maintained medical records, prepared chronologies and exhibits.

Handled liens from Medicare and various hospitals, prepared payroll and Federal tax deposits.

Responsible for personnel and accounts payable/receivable.

EDUCATION

The Center for Legal Studies, University of North Carolina of Wilmington

Paralegal Certification – May 2000

University of North Carolina of Wilmington

Bachelor of Arts, Criminal Justice – May 1997



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