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Sales Customer Service

Location:
Laguna Hills, CA
Posted:
July 23, 2014

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Resume:

KEVIN J. COOPER

949-***-**** 949-***-****

ace22n@r.postjobfree.com

** ******* ****, ***** *****, CA 92656

Goal-Oriented Pacesetter with outstanding work ethic and proven ability to deliver results in multiple

industries. Recognized in top tier for overall sales, client relations and close rate. Determined professional

effective in establishing and nurturing client relations.

Self-motivated with the ability to perform in a fast paced environment. Vast experience in sales and

warehouse distribution management. Able to effectively communicate with individuals at all levels within an

organization. Detail oriented, customer focused and committed team player looking for growth and

advancement opportunities.

Professional Experience

Student Processing Center, January 2014 – June 2014

16735 Von Karman Ave #225 Irvine, Ca 92606 800-***-****

Student Loan Advisor

Develop an understanding of clients needs and take action to ensure that those needs are met.

Review eligible loan consolidation programs with client and submit completed file to processing.

Cashcall, Inc Mortgage, January 2013 – June 2013

1600 S Douglass Rd Anaheim, Ca 92806 866-***-**** www.cashcall.com

Licensed Mortgage Loan Originator (NMLS 981101)

State Licenses: CA, GA, KY, MI, NC, TN, TX, WI

Originate loans and submit to processing with necessary documentation to fund loan.

Keep customer apprised of loan status throughout loan process.

CarMax, October 2007 – February 2013

9501 Research Dr Irvine, Ca 92618 949-***-**** www.carmax.com

Sales Consultant

Achieved and maintained President’s Club status for sales performance.

Continued with top ranking for Internet sales through exceptional customer service and follow up.

Maintained customer communication that developed ongoing referral business.

Recognized for continuously securing a high close rate.

Ditech.com May 2003 – September 2007

3300 Park Center Dr #150 Costa Mesa, Ca 92626 www.ditech.com

Senior Loan Agent

Successfully funded loan originations at high level, averaged 76% fund rate.

Managed pipeline daily to ensure leads were being worked to processing.

Developed and maintained customer and in house relationships throughout loan process.

Responsible for originating loan applications, complete all documentation requirements for processing.

Sanitech Maintenance, January 2001 - May 2003

28882 Escalona Mission Viejo, CA 92691 (949) 452- 0242

Operations Manager

Revised written procedures for production and maintenance scheduling.

Supervise, train and facilitate weekly meetings and scheduled personnel.

Proactively generated new referral base resulting in new business relations, which increased sales and

production by 30%.

Potter Roemer, March 1998 – January 2001

3100 S Susan St Santa Ana, Ca 92704 714-***-****

Warehouse Manager

Revised satellite branch shipping schedule to better facilitate customer demands.

Helped streamline inventory control through implementation of bar coding and daily cycle counts.

Responsible for all warehouse functions in a manufacturing and production environment.

Coordinated and supplied materials to three satellite facilities in a “just in time” basis.

Managed importing and exporting of raw and finished goods.

Culver Electronic Sales, March 1995 – March 1998

13701 Cimarron Ave Gardena Ca 90249 310-***-****

Warehouse Manager

Coordinated drop shipment of material from supplier to overseas manufacturing lines. This improvement in

the process saved in excess of $5,0000.00 in emergency airfreight numerous times and kept production lines

from being shut down.

Responsible for all warehouse functions in a hands on environment including the import and delivery of

goods to various customers as well as exporting rejected material and engineering samples for new

business.

Skills and Training

Word, Excel and Outlook

Database Management

Experienced Forklift, Hi-Stacker, Electric Pallet Jack Operator (license expired)

Community Service

Board Member for community Homeowner’s Association

Aliso Viejo Little League Board Member

Aliso Viejo Little League Manager

District 55 Umpire

Saddleback Church Youth Leader



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