Tonya D Lewis

****-*** ******* *****, *********, NC 28273

704-***-****

ace22e@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Current knowledge of all relevant guidelines and regulations.

Ten plus years' experience in mortgage banking.

Proficient in processing loan modifications/loan processing with

HAMP/Investor guidelines.

Certificate of completion: Central Piedmont Community College:

Mortgage Math-Conventional Loan Processing-Introduction to Underwriting-

Introduction to FHA Lending

Knowledge and Skills

* Proficient in OCS, ISYS, DRI, Filenet, Mat Tool, Western Union, Hat

Shared Point Site and IP agent

* Mortgage Regulatory and legislative knowledge

WORK EXPERIENCE

CITIGROUP

2008-2013

Citimortgage, Fort Mill, SC

2010-2013

Bankruptcy Case Manager- February 2013 to December 2013

Manage a bankruptcy portfolio and queue management.

Ensure bankruptcy case accounts comply with industry laws.

Read and interpret legal documents.

Document Review Specialist-November 2012 to January 2013

Loan Processor

Submitting completed files to underwriting.

Independent Foreclosure Review Specialist-August 2012 to November 2012

Reviewed foreclosure files from inception to completion for audit

review.

Loan Processor/Loss Mitigation Specialist-February 2010 to August 2012

Familiarity and ensure compliance with investor guidelines.(ex. Fha, Fannie

Mae, Freddie Mac)

Review account details per underwriter/Communicate account information to

clients per underwriter.

Handle inbound/outbound calls for loss mitigation opportunities.

Senior Collector Representative-CitiFinancial Auto-October 2008 to February

2010

Contact delinquent accounts to perform appropriate collections.

Provide clients with loss mitigation tools when applicable.

Conduct inbound/outbound calls in centralized call center for auto

collections.

Wells Fargo Home Mortgage, Fort Mill, SC - Loan Servicing Specialist

2002 -2008

. Review loan information and verify accuracy of data to the system

and ensure the loan

Properly functions in accordance with the guidelines set forth within

the documentation.

* Perform life of loan audits due to errors discovered during verification

process.

* Mortgage telesales agent/customer service representative (9/2002 to

7/2006).

* Conducted inbound and outbound calls to obtain existing customers -

process applications;

* Verify W2 - income applicant eligibility. Determine monetary impact.

Concentrix, Henrietta, NY - Telephone Service Representative

2002 - 2002

. Grading instruction assistant for Cardean University online.

. Handle in bound and conduct out bound calls from centralized call

center.

. Provide account information to customer/students.

. Responsible for resolving student issues - data base errors.

Premier Auto Finance, Rochester, NY - Collector

2000 - 2001

* Responsible for collections of Automobile loans.

* Persistent yet courteous when calling customers who have delinquent

vehicle loans.

* Persuasive in having customers provide payment/ or make payment

arrangements at time of call.

EDUCATION

Associate of Science, Liberal Arts: Monroe Community College, Henrietta, NY

Additional Professional Certifications

Central Piedmont Community College, Charlotte, NC

Introduction to FHA Lending-April 2013

Mortgage Math- February 2011

Conventional Loan Processing-March 2011

Introduction to Underwriting-May 2011

Self-Paced Company Intranet Learning Site:

Texas 50(a) Loans for Processing and Underwriting-Retail Operations-

September 2012

Mortgage Income Calculations-July 2012

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