***** ****** **

Detroit, MI *****

313-***-****

ace22d@r.postjobfree.com

Renate Black

Objective

Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service, funeral directing, and mortician experience in a challenging environment to achieve the goals of the company.

Experience

2012-2014 O. H. Pye III Funeral Home Detroit, MI

Embalmer/ Funeral Director

• Properly handle decedents and care for them in the uniqueness of them.

• Handle and dispose medical waste.

• Embalm human remains.

• Meet with grieving families to make funeral arrangements.

• Clean, dress, cosmetics, hair dresser, casket human remains.

• Receive and arrange flowers for funerals.

• Retrieve personal information to file death certificates.

• Direct funerals an escort remains to final disposition.

2010- 2012 AAA Dearborn, MI

Customer Service Representative

• Respond to customers inquiries regarding service, billing, membership, benefits.

• Assist with membership and travel questions and needs and payments.

• Handled 100 -250 incoming calls per day for assistance.

• Researched and resolved customers’ problems within established guidelines.

• Handled disgruntled and dissatisfied customers in a professional manner.

2006-2008 The Maids Troy, MI

Housekeeper

• Performed basic upkeep of all the homes sanitary cleaning.

• Dusted, mopped and vacuumed floors sanitized all rooms of the house.

• Provided a clean, sanitary, complete satisfaction of customer service.

2004-2008 Child Care Provider Detroit, MI

Child care provider

• Assist in preparing food for children and serve meals and refreshments to children and regulate rest periods.

• Carry out housekeeping duties for example laundry, errands, cleaning,

• Discipline children and recommend or initiate other measures to control behavior, such as caring for own clothing and picking up toys and books.

Education

2012- current Wayne State University Detroit, MI

• Working towards my MBA

• BS in Psychology

• BS in Mortuary Science

2006-2012 Wayne county Community College Detroit, MI

• Associate Degree in Applied Science Pre-Mortuary

2000-2004 Northwestern High School Detroit, MI

• High school diploma

References Available Upon Request

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