Neil Kaufman

908-***-****

(mobile)

ace220@r.postjobfree.com

www.linkedin.com/in/neilsk

aufman/

Execution Specialist / Senior Business & Technology Executive

25+ years of business unit operations & IT experience, transformational

leadership & winning P&L

Career Profile

P&L-focused C-level business and technology leader, global program manager,

strategist and visionary with extensive executive experience and expert

understanding of business and IT management. Experience range from start-

up to large enterprise, on both corporate (Sr. Level COO/CIO/CTO) and

vendor/revenue-side (Major Account Management). Multi-industry background

in property & casualty insurance, as well as financial services, software,

telecommunications, and pharma. Strong background in applications

development, implementation, integration, architecture, and

transformational IT. Agile mindset for solving large problems, breaking

down complexity into achievable goals, and leading initiatives that shrink

the time to business-value realization. Keen understanding of technology,

emerging technology trends, high volume transaction environments, solution

architectures, IT operations, program/project management, IT finance,

managed services, co-location, data center, help desk, call centers,

network, storage, global teams and leading change to increase revenue and

profitability.

. Implemented end-to-end enterprise software solution suites and

infrastructure services. Full life-cycle and agile model application

development, implementation and support for both internal and external

client organizations across numerous global program/project

portfolios. Implementation and integration of in-house and vendor-

based software solutions, various platforms (.NET, J2EE, Mainframe,

LDAP, SQL Server, Oracle, DB2, etc.), data center, help desk,

desktop/VDI, server/storage administration and infrastructure

solutions, as well as SLA compliance/reporting, procurement, audit and

IT financial management.

. Slashed IT expenses by 32% without business disruption, service

reduction or service level impacts. Staff consolidation &

realignment; employed offshore hybrid strategy; automated manual

processes; decreased software defects substantially; infrastructure

virtualization, application stack consolidation, server/storage

consolidation, reduction of network complexity, increased monitoring

and platform standardization. Squeezing more out of IT.

. Achieved 30% annual external client(s) revenue growth year over year.

Focused on optimal mix of delivering quality and actively pursuing

additional revenue opportunities that present themselves in interface

development, data / reporting, integration, data conversions, and the

like.

. Generated $27 million in business process optimization cost savings

and efficiencies for multiple client organizations in software

solutions, operations, infrastructure and other business/technology

support areas.

Core CIO / Delivery areas of expertise include:

< Large scale teams (300+)

V Global Business & IT Strategy

V Application Development / SDLC / QA

V Systems Integration / ETL interfaces

V Web development / cross-platform

V Mobility solutions / App Dev / BYOD

V Global Program Management

V Project Management / Fast Tracking

V Enterprise Architecture / SaaS

V "Big Data" / DW / BI / SQL / Oracle DB

V Infrastructure & Security / VDI / IaaS

V SLA reporting / management

V Cloud / Virtualization / SOA / PaaS

V Real-time business analytics

V Business Process Optimization

V Networks, Storage (Physical/Virtual)

V Account management

V New Business Development

V P&L Leadership / Achievement

V New Ventures / M&A / Carve-outs

V Global resourcing / vendor mgmt

V Risk management & Compliance

V Microsoft/.NET, UNIX/Linux, J2EE Mainframe, Mobility Frameworks

V

Professional Experience

Softcif, Inc. - Lawrenceville, New Jersey

Executive Vice President, Chief Operating Officer (consultant)

2014 - current

Working with Founder to lead internal operations and dramatically

accelerate growth of this provider of technology solutions to the mid-

market, large enterprise and government sectors. Primary responsibilities

include internal and external organization leadership; Global program

management; Program execution across a broad range of technology stacks,

including flexible cloud frameworks/PaaS; Implementation of investment

banking software solutions; Scaling multi-discipline organizational growth,

creation of a driven, bright, diverse team; Creation and implementation of

strategic five-year success plan; Identification of business development,

and prioritization and execution on opportunities;

MFXchange, Inc. - Morristown, New Jersey

Vice President, Chief Delivery Officer

2007 - 2014

Recruited as Head of IT for U.S. subsidiaries of Fairfax Financial

Holdings, a $10 billion Canadian commercial property & casualty (P&C)

insurer. Responsible for P&L, Client Delivery and Account Management for

$56 million technology services budget spanning multiple Fairfax U.S.

companies and external P&C insurer clients. CDO is outsourced CIO/CTO who

manages accounts, professional services delivery and support for software

applications (SaaS), infrastructure services (IaaS), 3rd party applications

and BPO operational and compliance services - and is also the go-to

technology executive for the client exec team relative to technology

investments & strategy, dealing directly with the CEO, CIO and BU heads.

Systems spanned all platforms (.NET, J2EE, Mainframe, LDAP, SQL Server,

Oracle, DB2, AS/400, VMware, Cloud, other legacy platforms, etc.). Staff

of 200 FTE's.

. Consistently exceeded client revenue targets by an average of 30%

annually. Proved value to business unit heads and counterpart COO/CIO's

by proving value through on-time/on-budget delivery that exceeds customer

expectations. Able to grow accounts through tangible track record and

relationship building, additional revenue in the form of application

customization, enhanced infrastructure services and client CIO advisory

consulting.

. Cut IT cost by 32% without business disruption, service reduction or

service level impacts. Staff consolidation & realignment; offshore

hybrid strategy; process automation; infrastructure virtualization/cloud,

application stack consolidation, server/storage consolidation, reduction

of network complexity, increased monitoring and platform standardization.

Squeezing more out of IT.

. Implemented enterprise software solution services and infrastructure

services for multiple external P&C clients. Full life cycle

implementation and support for Policy admin, Claims, Billing,

Reinsurance, Submission/clearance, book of record, reporting and general

ledger systems, as well as all agency-partner interfaces (MGA/TPA).

Implementation and integration of in-house and vendor-based solutions,

including large-scale ISO policy administration system integrated into

clients' enterprise environments to support their nationwide agent

networks and monthly regulatory releases. Global program management,

full life-cycle application development, infrastructure planning and

implementation, oversight of end-to-end operational processing. Improved

data accuracy and operational efficiency by 4X.

. Implemented multiple historical data conversions to support system

premium growth from $25MM to nearly $1 billion in last 1.5 years.

Improved efficiency and data accuracy through automating the integration

process with agencies, MGAs and TPAs across workers comp, general &

professional liability, commercial auto, package and BOP. Historical

conversions entailed millions of records, and interfaces to 3rd party

data warehouse, general ledger, billing and reinsurance systems

. Established strategic roadmap for clients' enterprise architecture around

their business drivers & objectives. Budgeted for cost/benefit-justified

initiatives, implemented under strict project management discipline and

measured against actual business outcomes. Designed and executed IT

transformations for company mergers, business unit and IT divestitures

(both application & infrastructure services).

Insurance Data Processing, Inc. - Wyncote, Pennsylvania

CIO / Vice President Enterprise Solutions

2006 - 2007

Partnered with CEO and C-level executive team peers of this property &

casualty insurance software company to stabilize, turnaround and reinvent

the business. CIO/CTO - directed software engineering, client delivery,

professional services, quality, Program/Project Management Office (PMO) and

ASP/infrastructure operations.

. Salvaged $37 million investment on IDP's next-generation enterprise

suite. Pulled in "off the track" projects (2+ years late), developed and

implemented Success Roadmap and PMO (Project Management Office). Created

the technology strategy and financial plan to actualize business mission

and goals.

. Exceeded revenue forecast by 36% for existing clients. Transformed

delivery organization into an active, cross-selling consultation arm

focused on enhancing existing services and looking for new opportunities.

Established standalone application sales channel for policy, billing and

claims modules including 3rd party interface services.

. Reduced expense 22% by reorganizing 200+ FTE global delivery team,

creating clear delineations among core product, client customization and

support services. Reduced add-on State support development cost by

nearly 90% through implementation of a robust reference data model.

Result was a cookie-cutter model to simplify additional State

development. Reengineered software build process to a savings of $1.4

million annually.

. Stabilized distressed business operations by implementing 24/7 real-time

site monitoring, redundancy and rapid-recovery procedures, as well as

removing single points of failure, focus on root-cause resolution and

stabilizing underlying technical issues. Scaled software systems

capacity 10X by upgrading enterprise suite to high-transaction industry

processing standards. Implemented "Quality Gate" QA process to reduce

field defects. Reduced field defect find rate by 45%, internal QA

testing speed increased by 20X through test automation.

Geeks On Call - NYC / New Jersey Metro Area

Senior Managing Partner / Multi-Territory Owner 2004 -

2006

Launched NYC/NJ Metro Market franchises for this national on-site computer

service provider. Owned and operated multiple franchise locations offering

a full range of IT repair, consulting and project services to small-medium

size businesses.

. Ranked top franchise in region for gross revenue, average transaction

size and service agreement (long-term) revenue. "Go-To" owner in the

system for best practices in face of stiff competition from major

retailers. Generated 34% ROI and exceeded projected business plan revenue

by 42% in first year.

. Built substantial book of corporate clients generating solid recurring

revenue via multi-year service agreements. Made extensive use of

referral business and local business networking to accelerate revenue

growth.

. Created turnkey operating model, including sales and marketing, training

and day-to-day customer operations. Model transformed field technicians

into "business professionals" with business-building, marketing and up-

selling skills. Sold profitable business in 2006 for a 180% return on

original investment.

The Prosper Group, Inc. - Parsippany, New Jersey

Executive Vice President, COO (BizMetrics, Inc.)

2001 - 2004

Chief Operating Officer for a start-up software division of a $25 million

professional services firm (BizMetrics, Inc.). Providing business process

optimization tools, methodologies and operational analysis consulting

services to Global 500 clients.

. Created OperationsPro and EnterprisePro suites of .NET software tools

that automated proprietary business process optimization methodologies.

Built team to develop suite on minimal development budget. Co-created

the vision with CEO and key subject matter experts; developed and

executed product roadmap.

. Orchestrated customer-funded development model to deploy initial release

to several Global 500 organizations in telecommunications,

pharmaceuticals, health care and financial services. Revenue covered

initial development and substantial releases, as well as real-time

integration with operations, financial and ERP systems.

. Led software and methodology implementations, directed program office and

delivered significant cost savings and process improvements; directed

methodology gaining control over operations and continuous improvement

process. Facilitated millions of dollars in cost savings for Global

CIOs, COOs and Operations Executives:

- $15 million for Fortune 100 telecommunications giant: Identified

inefficiencies in installation/repair centers, established framework

for unit cost analysis and targeted critical improvement areas.

- $8 million for Global 100 pharmaceutical firm: Client took back global

IT services from entrenched 3rd party provider; benchmarked

operations; created optimal performance metrics for continuous

improvement; coordinated phase-in of software into pharma lab

operations in conjunction with ERP implementation.

- $4.5 million for Health Care services provider: Improved processes by

creating roadmap, instituting program of procedural standards and

providing platform for continuous improvement.

Sovereign Bank, 1st Webbank Direct division - Newtown, Pennsylvania

Senior Vice President, CIO / COO 1999 -

2001

Turned around failing IT function for 1st Webbank Direct division.

Promoted to also lead web bank business operations, as well as Sovereign

Bank's internet strategy, technology and operations.

. Turned around previous internet banking platform. Led team of 100;

implemented aggressive 40-day "SWAT effort"; realigned architecture;

outsourced non-core functions. Salvaged $3 million investment and

enabled launch of delayed client implementations.

. Launched $100 million virtual bank in just 6 months. Established

technology and operations infrastructure for affinity bank, including CRM

systems implementation, and significantly expanded customer-acquisition

channels. Achieved 4X of planned profit line.

. Implemented off-shore model into the global program and team strategy.

Cut costs while increasing productivity through round-the-clock

development. Saved 34% on forecasted development costs.

GMAC Commercial Mortgage, Inc. - Horsham, Pennsylvania

Vice President, CIO 1997 -

1999

Hired as CIO for GMAC's Tenant Services start-up business unit. Promoted

to additional divisional CIO role for the lucrative Commercial Mortgage

Servicing division. Established GMAC Technology Solutions external service

provider.

. Built IT organization of 100 from scratch, agile development model.

Completed functional prototype in 90 days, go-live 120 days. Won Best-Of-

Show at Comdex trade show, deployed to over 1 million apartment units

nationwide. Coordinated IPO of Tenant Services division, generating 400%

ROI for GMAC.

. Designed and implemented custom high-end OCR and handwriting recognition

solutions architecture so that it could be utilized beyond Tenant

Services (forms processing) using existing scanning/fax technology.

Saved $12 million in hardware capital costs and an additional $800K

annually in recurring data entry costs.

. Deployed forms processing solution internally to other GMAC business

units, and to external clients. Provided solutions for auto leasing,

mortgage processing, appraisals to external clients through GMAC

Technology Solutions. Generated $2 million ancillary revenue stream net

to bottom line.

. Turned around 12-month backlog of business-critical projects, established

crisis management framework to address issues and "right the course".

Created detailed technology plan, created global program office,

transformed IT organization into a nimble, customer-oriented service

provider. Saved over $10 billion of previously jeopardized mortgage

servicing business.

Telcordia Technologies, Inc. (formerly Bellcore) - Piscataway, New Jersey

Director of Quality Assurance

1990 - 1997

Appointed Director of centralized Quality Assurance for this leader in

commercial telecommunications software. Stepped up to "Change Agent" role

and surpassed all expectations in reversing corporate quality trends.

Achieved Industry recognition. Speaker at quality industry events.

. Directed Quality Assurance program for 57 globally deployed software

products, involving 80 million lines of code, 300 technical staff and $70

million budget. Led corporate initiatives relative to ISO 9000 and CMM

certification. Accomplished 52% reduction in field defects corporate-

wide in just one year, and achieved highest level-5 CMM distinction and

"Industry Best-In-Class" recognition.

. Developed and instituted a "QA Business Model." Instituted corporate-

wide test automation; pushed quality testing up-front in the development

life-cycle; streamlined testing process by allocating resources based on

product life-cycle. Reduced cost of testing by 31%.

. Created external QA Testing services team. Generated $4 million revenue

to the QA center.

PRIOR EXPERIENCE:

. Chase Manhattan Bank, NA - New York, NY. Project Manager / Technical

Lead.

. AT&T - Piscataway, New Jersey. Project Manager / Sr. Software

Engineer

. Wang Laboratories, Inc. - Lowell, Massachusetts. Software Engineer

EDUCATION / TRAINING / ASSOCIATIONS:

V MBA, Technology Management, University of Phoenix

V BS, Computer Science, Rutgers University, New Brunswick, NJ

V Project Management Certification (PMP), Project Management Institute

V ITIL Foundation V3 Certification

V Society of Information Management (SIM), NJ Chapter

V Scotch Plains-Fanwood Baseball League, President

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