Jennifer L. Curet

** *** ****** ***. *

860-***-****

New Britain, CT. 06051

ace1wx@r.postjobfree.com

Energetic and detailed oriented customer service professional. Proficient

at multi-tasking and prioritizing. Excellent customer service,

interpersonal and communication skills, both written and verbal. Able to

work with people from various backgrounds. Bi-lingual Spanish and English.

Working knowledge of Microsoft Office (Word, Excel, Power Point, and

Access), Internet Techniques, and 40wpm.

Team Player Active Listening Quick Learner

Well Organized Problem Solving Time Management

Critical Thinking Communication Skills Interpersonal Skills

Education

Continental Academy 2011

General Studies

Professional Experience

The Hospital of Central CT, New Britain, CT 2013 -

Present

General Service Associate

. Clean rooms, hallways, lounges, restrooms, elevators, stairways, and

staff areas ensuring that health standards are met

. Dust and polish furniture and equipment

. Empty wastebaskets, and transport trash and waste to disposal areas

. Sweep, mop, dust, hang draperies and clean 30 plus resident rooms

. Carry linens, towels, toilet items and cleaning supplies

. Keep storage areas and carts well-stocked, clean, and tidy

. Clean and disinfect patient entire room after being discharged

. Disinfect furniture, beds, arm rails, bathrooms, and patients closets

Safe Home Security, Cromwell, CT

2011-2013

Customer Service Representative

. Confer with customers by telephone or in person to provide information

about products or services, take or enter orders, cancel accounts, or

obtain details of complaints.

. Keep records of customer interactions or transactions, recording

details of inquiries, complaints, or comments, as well as actions

taken.

. Determine charges for services requested, collect deposits or

payments, or arrange for billing.

. Resolve customers' service or billing complaints by performing

activities such as exchanging merchandise, refunding money, or

adjusting bills.

Jennifer L. Curet page 2

Professional Experience Continued

Radio Shack, New Britain, CT

2010-2011

Sales Representative

. Prepare promotional plans, sales literature, media kits, and sales

contracts, using computer.

. Answer customers' questions about products, prices, availability, or

credit terms

. Maintain customer records, using automated systems

. Prepare sales contracts for orders obtained, and submit orders for

processing

Celebration Foods, New Britain, CT

2008-2010

Cake Decorator /Machine Operator

. Apply glazes, icings, or other toppings to baked goods, using spatulas

or brushes

. Check equipment to ensure that it meets health and safety regulations

and perform maintenance or cleaning, as necessary

. Measure dimensions of finished work pieces to ensure conformance to

specifications, using precision measuring instruments, templates, and

fixtures

. Mount, install, align, and secure tools, attachments, fixtures, and

work pieces on machines, using hand tools and precision measuring

instruments

Price Rite, New Britain, CT

2006-2008

Bookkeeper

. Assisted customers by providing information and resolving their

complaints

. Operated cash registers to receive payment by cash, check, or

automatic debits

. Issued receipts, credits, or change due to customers

. Performed routine surveillance of the sales floor

. Operate computers programmed with accounting software to record,

store, and analyze information

. Classify, record, and summarize numerical and financial data to

compile and keep financial records, using journals and ledgers or

computers

. Receive, record, and bank cash, checks, and vouchers

. Compile statistical, financial, accounting or auditing reports and

tables pertaining to such matters as cash receipts, expenditures,

accounts payable and receivable, and profits and losses

. Reconcile or note and report discrepancies found in records

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