Vinny Luka, Account Manager/Inside Sales/Business Development

** ****** ******, ********* **, N2E 4E8 (c) 519-***-**** (e) ace1vt@r.postjobfree.com (In) LinkedIn

As a highly capable and self-starting professional, I possess strong communication, organization, and initiative skills.

Career Track Ranked number one in customer service skills in Ontario.

Consistently achieved ‘top performer’ designation on sales team.

Exceeded gross profit to dealer by averaging $10K to $15K per month.

Utilized Customer Relations Management (CRM) software to track leads and pipeline.

Leveraged various social media outlets, including Twitter, Facebook, and LinkedIn.

Education Business Administration Management program, Conestoga College, Kitchener (2009 – 2011).

Certifications OMVIC certified.

Technical MS Office (Word, Excel, Outlook), CRM, Social Media (Twitter, Facebook, LinkedIn).

Skills

VOLKSWAGEN BRAND SPECIALIST, CROSBY VOLKSWAGEN, KITCHENER 2011 – PRESENT

• Utilized knowledge in customer service to obtain top Customer Experience Survey (CES) scores each quarter.

• Excelled and thrived in commission-based and fast-paced environment.

• Sold above average units per month, achieving “A” status over industry average.

• Exceeded gross profit to dealer, by averaging $10K to $15K per month.

• Leveraged various social media outlets, including Twitter, Facebook, and LinkedIn, gaining significant repeat business.

• Utilized Customer Relationship Management (CRM) software to track leads, clients, and pipeline. Maintained

consistent contact with past clients, which increased referrals and regenerated interest.

• Ranked number one in customer service skills in Ontario http://www.dealerrater.ca/sales/Vinny-Luka-review-62395/,

based on criteria comprised of customer service, quality of work, friendliness, overall experience, and pricing.

SALES CONSULTANT, ROGERS COMMUNICATION INC., FAIRVIEW MALL, KITCHENER 2009 – 2010

• Excelled in commission-based environment.

• Consistently exceeded targets of 90%, while maintaining perfect CES score.

• Continually demonstrated top sales techniques in competitive environment. Asked qualifying and buying questions to

filter sales funnel.

• Created compelling value propositions and introductions to products.

• Handled objections, and presented viable alternative solutions to achieve win-win outcomes.

SALES ASSOCIATE, WALMART, SUNRISE CENTRE, KITCHENER 2008 – 2009

• Performed sales of high-end electronics, including TVs, computers, video gaming consoles, software, and peripherals.

• Consistently achieved ‘top performer’ designation on sales team, as demonstrated by winning contests and Spiff.

• Maintained merchandising standards and adhered to high level of integrity when conducting sales activities.

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