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Customer Service Representative

Location:
Acworth, GA
Posted:
July 21, 2014

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Resume:

TEQUILA L. GREEN

**** ********** ******* ***., ********, GA 30144 Cell 678-***-**** ~ Email: ace1ue@r.postjobfree.com

OBJECTIVE

Seeking an Administrative/Customer Service position where I can utilize my computer skills, customer relations skills and

strong attention to detail in a highly stimulating work environment where there is opportunity for growth.

Skills & Knowledge

Microsoft Office (Word, Excel, Outlook, Power Point, Access); advanced computer knowledge and skills

o

Quicken/QuickBooks, data management, inventory experience

o

Excellent business communication skills both verbal and written

o

Multi Line telephone skills along with clerical and accounting knowledge

o

Comfortable in fast paced environment using organizational and time management skills

o

EMPLOYMENT

Alorica (BENEFEDS, SCSR), Kennesaw, GA 11/13 – 06/14

Customer Service Representative

o Registers and enrolls FEDVIP Family Members in Federal Supplement Dental and Vision Plans ; update member

profiles as needed

Assists customers with account balances, cancellations, etc.

o

o Proven ability to communicate general information in an accurate and customer friendly way

Model Laboratory School, Richmond, KY 05/08 – 06/13

Senior Office Associate, High School Guidance Office

o Maintained all present and past high school records (filing, correspondence, communication with in state/out state

schools)

o Provided assistance to the Guidance Counselor and students

o Used friendly communication to interact with a wide range of people, frequently exchanging information about school

processes and procedures

Model Laboratory School, Richmond, KY 08/05 05/08

Teacher’s Aide II/Administrative Assistant, Middle School Office

o Maintained all records (filing, correspondence, communication with other schools)

o Well versed in completing forms in keeping with school’s policies and procedures

o Proficient in QuickBooks/Quicken, Excel, Word, Outlook

Blue Grass Army Depot, Richmond, KY 03/03 11/03

Inventory Clerk (Temporary Position)

o Physical count of inventory for post sites

o Verified counts and verified sealed sites

o Basic office skills (answered phones, filed, worked with Microsoft Office)

Eastern Kentucky University 06/98 – 08/99

Account Clerk

o Processed Credit Card payments for tuition, citations, and dorm assessments

o Processed third party billing for tuition for employees, wards of the state, Model Laboratory School

o Maintained returned checks for the University

EDUCATION

o University of Phoenix, Major in Health Care Administration, 2011 2012

o Eastern Kentucky University, Major in Elementary Education, 1999 2011

o Berea College, Major in Business/Accounting, 1994 1996

References Available upon Request

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