JOHN DONNELLY

*** ****** ****.

Wappinger's Falls, NY 12590

ace1u0@r.postjobfree.com 845-***-****

OBJECTIVE

• A senior management position in an environment where my abilities to lead, organize, teach, coach, control inventory, and reduce costs, will result in increased productivity, sales and profits for the company.

SUMMARY

A successful, innovative, results-oriented, seasoned professional with 20 + years experience in operations management.

Proficient at training staff in order to maximize resources and creating efficiency by organizing tasks, hiring, coaching and training staff.

Provided premier customer service with a customer service rating above 90%.

Consistent customer satisfaction scores resulting in increasing sales beyond company standard.

PROFESSIONAL EXPERIENCE –

1990 – 1998 Auto Palace Avon, Ma.

District Manager

Oversaw 11 stores through out Upstate New York. Sales Totaled over $11 million per year. Hired 35 managers. Trained 120 employees. Handled profit and Loss for entire district. Won district manager of the month 4 times in 1997.

Area Manager

Oversaw 5 local units including profit and loss, sales, special orders, customer satisfaction and all controllable expenses. Worked with loss prevention to ensure that loss was well below company averages.

Store Manager

Oversaw daily operation of store. Led company n special order sales. Created new company standards in customer satisfaction and special orders. Designed marketing program that increased traffic flow of customers.

1985 – 1990 Durkins Grocery, Beacon NY

Owner - operator

• Converted a dying meat market with sales of $70 per day in to a local grocery that generated sales of $500,00 the first year of operation.

Extended Stay America

2001 – 2014 Extended Stay Hotels, Charlotte NC

Regional Director of Operations

Oversaw the operations of 19 Extended Stay Hotels in northern New Jersey, upstate NY and Pa. Revenues totaled over $42 million per year. Had control over entire profit and loss of each unit.

Aided the Company in building, staffing and ramping up sales in 17 different hotels throughout the North East region. Hired 20 different mangers for the company. Over saw and trained 60 employees. Continually met or exceeded company standards in sales, customer satisfaction and profit and loss.

1998- 2001 PetSmart, Latham NY

Director

A 26,000 square foot big box pet store specializing in food and accessories for pets. Oversaw daily operation. Including all aspects of profit and loss. Hired and trained new employees. Sales totaled over $6 million per year, 40% higher than company average. Profits exceeded $1 million dollars per year.

EDUCATION

Western Connecticut State College, Danbury CT

Duchess County Community College

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