Nickalaus A. Pagan

***** ****** **** *****

Orlando, FL 32828

248-***-****

ace1st@r.postjobfree.com

GOALS & OBJECTIVES: Seeking a position to utilize my account and sales management experience within a company that offers quality products and recognizes hardworking, proactive and dedicated employees.

WORK EXPERIENCE:

PCS Experts(Sprint Preferred Retailer)- Regional Manager

Florida (July 2011- Present)

Managed and facilitated acquisition of 8 out of state wireless retail locations

Sales, operations and financial management of eleven wireless retail locations

Driving a highly motivated sales and service oriented atmosphere

Store sales and secondary metric analysis

Employee assessments and accountability

Training and coaching District Managers and Store Managers to optimize performance and profitability

Directing and monitoring operational procedures to ensure utmost efficiency

Management of store inventory levels, ordering and credit balances

Coordinate and maintain effective working relationships with corporate, administrative, accounting and HR departments to maximize management results

Customer and employee escalation resolution

Lead corporate District Manager team of four through positive, dedicated, and motivated work ethic

Conducting corporate and provider required audits to ensure compliance

Store asset management/ loss prevention

Create and maintain healthy relationships with service provider, manufacturer, and distributor representation

Coordinating and conducting conference calls/ staff meetings to keep management team and staff abreast of current information

Escalated issue resolution

QDI Wireless – Territory Manager

Michigan/ Northwest Ohio (April 2005- June 2011)

Prospecting locations for new distribution

Ensuring optimal location profitability and sales metrics

Educating principles and representatives on products, services and benefits

Meeting and exceeding monthly sales quotas (i.e. devices, wireless accessories, etc.)

Active prospecting and networking for new business leads and sales generation

Principle credit account management

Driving sales to meet and exceed sales quotas

New and Current Employee Training and Certification

Ensuring appropriate inventory levels based on sales trend analysis

Location contract and transaction reconciliation

Managing store manager's daily activities to ensure utmost efficiency

New employee interviews and hiring

EDUCATION, TRAINING & ADDITIONAL SALES SKILLS:

April 2012 Marrow*Mack Sales Skill Building Certification

Advanced Retail Management Techniques Certification

May 2012 Harvard Management Personal Leadership Brand Training

December 2002 – April 2004 Leadership and Management Training Courses through The Mobile Solution

Sales Training Courses through The Mobile Solution

January 2004 – May 2004 University of Akron – School of Business

August 2001 – December 2002 OSHA Safety Certification Courses

Basic Excavation Survey & Grade Training

June 2001 Moon Area High School

Graduated – 3.167 GPA

Skilled at all levels in the Consultative/Solution selling process; particularly strong in building rapport, developing long-term relationships and closing sales. Proven ability to cultivate and maintain client relationships to grow revenue. Highly effective time management and organizational skills. Technically astute, can easily learn new product lines, highly technical data, and specifications. I have a working knowledge of the Microsoft Office Package which includes Word, Excel, PowerPoint and Outlook as well as the ability to navigate the Internet.

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