Manikandan. G

NO.*/***, Netaji Street,

Gnanamoorthy nagar,

Ambattur, Chennai – 600053

Email: ace1n1@r.postjobfree.com

Mobile – 994*******

Senior Coordinator, Customer Service having 5 + Years of experience in

shipping and logistics

Position Summary

Responsible for Export &Import process freight content management.

• Having 5 +years of experience in shipping and logistics.

• Ability to work professionally and effectively in a team.

• Working as Senior Coordinator Customer Service executive.

Professional Experience

Hapag-Lloyd Global Services Pvt.Ltd – Chennai (July 2008 – April 2014)

Role : Customer Service.

Designation : Senior Coordinator.

Job Description

• Manifestation of Shipping Instructions received from Shippers, Freight forwarders &the front offices.

• Index & Sorting of the Shipping Instructions, from the Customers.

• Creations of customer codes (Customer Database).

• Ensuring AMS, ACI and other country specific requirements are complied.

• Contact customers for missing manifest instructions by way of global communication systems.

• Approving and validating manifest corrections in shipping documents for sailed vessels and future vessels.

• Ensuring bill of lading and invoice copies are released to customers, once vessel sailed from loading port.

• Follow-up for SI & Shipping doc & mailbox handling.

• Monitoring the performance of the team members on daily basis.

• Preparing MIS report and daily report and same send to management on time to time

Roles and Responsibilities

• Audit processed Bill of Lading and mentor/train the new joiners.

• Impart Process training to new team members.

• Organize, conduct weekly team meetings & provide weekly status to top management for review.

• Coordinate with supervisors and find optimal solutions for issues raised in terms of the process.

Achievements and Recognitions

• Received recognition and appreciation from the management team for achieving highest level of vessel closures for 3 consecutive months.

• “Danke Sehr Award “(continuous 100% accuracy for 15 weeks).

• Have been chosen to be an active member for the Business Continuity Process.

• Have been part of a Team, which got the “Best Team Award”.

• Scored 100% marks in Mathematics in 2003 SSLC Public Examination.

Scholastic Credentials

• B.Sc. Computer science in Mar Gregorious College of Arts and Science,

Madras University, Chennai Year: 2005-2008 with 64%.

• Higher Secondary in Sir Ramaswami Mudaliar Hr. Sec. School, Chennai Year 2004-2005 with 62%.

• Secondary in Sir Ramaswami Mudaliar Hr. Sec. School, Chennai Year 2002-2003 with 82%.

Skills

• Package - MS - Excel, MS – Word, MS-PowerPoint.

Interest & activities

• Listening to music, cricket, playing Ball Badminton (district player).

Personal Information

Date of Birth : 12.01.1988

Sex : Male

Languages Known : Tamil, English & Malayalam

Nationality : Indian

Marital Status : Single

Passport No : J8089355

Declaration

I hereby declare that all the above details are true and correct to the best of my knowledge.

Yours Cordially,

Place: Chennai G.Manikandan

Date:

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