Post Job Free

Resume

Sign in

Customer Service Manager

Location:
United States
Posted:
July 20, 2014

Contact this candidate

Resume:

Kathy M. Frangipane

ace1gp@r.postjobfree.com

917-***-****

Profitable Negotiations . Tenant Relations . Owner Satisfaction

PROPERTY MANAGER

SUMMARY OF QUALIFICATIONS

. Professional with over 15+ years' experience in residential and

commercial property management

. Day to day management of 1,100+ residential units, commercial spaces,

offices and sponsor units

. Recruit all building personnel; oversee their duties ensuring their

best performance

. Hire all construction contractors, licensed plumbers and electricians

. Supervise all apartment renovations, roof, boiler and elevator

replacements, etc.

. Obtained permits and various licenses need in everyday operations of

Real Estate Properties

. Expert in contract negotiation, slashing up to 20 and 30% of

construction costs

. Preparing and renting vacant apartments, maintain a 100 percent

occupancy rate

. Filed applications for rent increases based on Major Capital

Improvements and obtaining orders for rent increases

. Extensive L & T court experience, resulting in over a 90% favorable

outcome of all cases

. Work closely with Insurance Companies, overseeing all inspections and

processing all claims

. Attending hearings as need with 32BJ, corresponding with all City

agencies as needed

. Provide expert tenant and client care in a professional manner

. Preformed all credit checks and background checks on prospective

tenants

. Handling tenant complaints and emergencies on a daily and evening

basis

. Organized repair work for violation removal

. Participated on three CO-OP Boards

. Filed and obtained J-51 benefits

SKILLS

. Contract & Lease Negotiations

. Market Research Analyses

. Safety & Building Code Compliance

. Vendor Service Management

. Business Development

. Furnish Monthly Reports

. Administration and Management

. Customer Service

. Building Inspections

. Maintenance Coordination

. Oversee Construction Projects

. Credit Checks

. Background Checks

. Recruitment

TECHNICAL PROFICIENCIES

. MDS-Multidata Service Real Estate System

. Microsoft Word Work Office Outlook Excel

. Rent Manager

Kathy M. Frangipane Page 2

ace1gp@r.postjobfree.com

917-***-****

EXPERIENCE

Diversified Realty Advisors Summit, NJ March

2012 - Present

Property Manager

. All phases of management, from construction to occupancy to maintain a

Luxury Residential Apartment Complex, including but not limited to,

long term and daily maintenance coordination, overseeing office and

building staff, vendor establishment, contract negotiation,

preparation of reports, market outreach, advertising and leasing

management.

A.J. Clarke Real Estate Corporation, NY, NY Nov 1994 -

Jan 2012

Property Manager

Day to Day Management of 52 Multiple Dwellings, consisting of 1,191

residential apartments, 31 commercial spaces, offices and 86 sponsor

units. Bi-weekly building inspections. Recruited all building personnel

and contractors. Supervised all apartment renovations, construction

projects, and building repairs including roof, boiler and elevator

replacement. Sponsor member of CO-OP Board. Extensive L & T court

participation, 32BJ hearings and obtaining permits from DOB. Handled all

tenant relations and building emergencies on a daily and evening basis.

Maintained a 100% occupancy rate.

Katz Realty Group, NY, NY March 1988 -

Nov 1994

Assistant Property Manager

. Responsible for 1,192 stabilized apartments, 415 Controlled

apartments, 91 cooperative apartments 51 office and commercial space

leases

. Administrator of vacant apartments, sublet arrangements and over 130

garage rentals

. Liaison with SCRIE for 160 apartments. Filed and obtained J-51

benefits.

. Participated on two co-op boards

EDUCATION AND CREDENTIALS

Extensive business and real estate courses

New York Licensed Real Estate Sales Person



Contact this candidate